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Bilingual Client Experience Specialist (Inbound & Outbound)

jobgether · Canada

🌐 Remote📅 28/08/2026
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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Client Experience Specialist (Inbound & Outbound) based in Canada. This is an opportunity to become a trusted point of contact for clients while delivering a polished, responsive, and highly personalized experience. You will manage inbound and outbound interactions across phone, email, and case-management channels, helping clients navigate services and appointments with ease. The role combines relationship building, customer support, appointment coordination, sales, and problem-solving in a fast-paced healthcare environment. You will use your communication skills and service expertise to understand client needs and recommend relevant services and solutions. As part of a collaborative remote team, you will work across departments to ensure seamless service delivery and proactively identify opportunities to improve the client experience. The position is particularly suited to a resourceful, self-motivated professional who can manage multiple priorities while remaining calm and personable. Fluency in English and Mandarin and/or Cantonese is essential, making this an excellent opportunity for a bilingual client-service professional to make a meaningful impact.
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