Major Incident Manager (24*7 environment)

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Role overview: We are currently seeking an experienced Major Incident Manager to lead Major Incident Management, Root Cause Analysis, SLA Compliance, Reporting and Team Leadership across our Infrastructure and Cloud Service Assurance function, working with global teams across UK, EU and Canada. Ownership of Strategic Work Leading key strategic incident response and continuous improvement initiatives for the team, which could involve technologies or domains outside your immediate experience. Taking accountability for the resolution of high-impact, business-critical major incidents end-to-end. Owning incident outcomes even when root cause sits outside your core technical expertise. Operating in Ambiguity Able to work effectively with high levels of ambiguity and incomplete information during live, high-severity incidents. Applying broad, structured and creative thinking to solve complex, multi-party incident problems. Acting as a thought leader on incident management practice, not just an administrator of process. Demonstrating strong self-starting behaviour, identifying problems and improvement opportunities without direction.