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Salesforce Business Analyst (Customer Experience)

Accenture Pt · None

📅 14/08/2026
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Collaborate with business and technical stakeholders to gather, analyze and validate requirements for Customer Care solutions. Write clear User Stories, acceptance criteria and functional requirements documentation. Support solution design discussions, ensuring alignment between business needs and technical implementation. Perform impact analysis of changes, identifying risks, dependencies and downstream effects. Participate in Customer Care projects, preferably within telecommunications environments. Act as a client-facing consultant, building trust through strong communication and facilitation skills. Perform end-to-end requirements analysis across Customer Care journeys. Work with Salesforce Service Cloud, understanding core concepts and processes (technical exposure is a plus). Contribute to solution design activities in collaboration with architects and developers. Analyze existing processes and propose improvements focused on efficiency and customer experience. Support Agile delivery teams with backlog refinement, clarification sessions and functional guidance. Assist change and adoption activities to ensure successful implementation of new solutions.
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For people searching Sales

74,689 Sales Jobs Open Right Now — Where to Look

Most are in India and the US. Here's how to pick the right one for you.

74.689Jobs
17.483IN
79%EN

WorkMundi's database shows 74,689 open sales positions globally. India leads with 17,483 jobs, followed by the US with 13,876. If you're open to geography, you have real options — but the sheer number means you need a filter. Don't apply to everything. Pick a country, a company size, and a sales model that matches what you actually want to do.

Almost 8 in 10 of these ads have their text written in English. That's useful for reading the job description and understanding what you're signing up for. But it tells you nothing about whether the role requires you to speak English with customers, partners, or your team. Ask the hiring manager directly during your first conversation.

The employers posting the most are boxlunch, SIMPLE RECRUIT, FlexBoard, and tmobile. If you see their name on a listing, you know they're actively hiring. That can work in your favor — high-volume recruiters often move faster. But volume also means competition. Your application needs to stand out.

Sales interviews almost always include a version of this: 'Tell me about a time you lost a deal. What did you learn?' Prepare a real story where you take ownership of what went wrong and what you'd do differently. Hiring managers want to see you learn, not just win.

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