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*Job Overview* The Customer Service Representative (CSR) will serve as the primary point of contact for customers, handling inquiries, processing orders, and ensuring a seamless experience from order entry through delivery. The CSR will work closely with operations, logistics, and sales teams to support day-to-day business needs, resolve issues quickly, and maintain Forsythe?s reputation for dependable, responsive service. *Duties* * Respond promptly to customer inquiries by phone, email, and in-person. * Enter and process customer orders accurately in the ERP/order system. * Coordinate with production and logistics teams to ensure timely delivery. * Provide product information, pricing, and lead times to customers. * Handle customer complaints and service issues with professionalism, escalating when necessary. * Support the sales team with quotes, sample requests, and follow-ups. * Maintain customer records and ensure all information is accurate and up to date. * Assist with invoicing, returns, and credit documentation as required. * Contribute to continuous improvement of customer service processes *Qualifications* * *Education & Experience:* * High school diploma required; post-secondary education in business, administration, or related field preferred. *Skills & Competencies:* * Strong communication skills, both verbal and written. * High attention to detail and accuracy in data entry/order processing. * Ability to manage multiple priorities and deadlines in a fast-paced environment. * Proficiency with Microsoft Office (Word, Excel, Outlook); experience with ERP/order entry systems an asset (Microsoft GP) * Strong problem-solving and conflict resolution skills. * Team player with a optimistic, positive, professional attitude. *Other Requirements:* * Knowledge of lubricants, solvents, or chemical products is an advantage (training will be provided). * Commitment to customer satisfaction and the values of a family-run business. * 2+ years of customer service, order desk, or inside sales experience (manufacturing, industrial distribution, or chemical/lubricant industry experience is an asset). Job Types: Full-time, Permanent Pay: From $60,000.00 per year Benefits: * Company events * Dental care * Extended health care * On-site parking * Paid time off * Profit sharing * RRSP match * Vision care Education: * Secondary School (required) Experience: * CSR: 2 years (required) Language: * English (required) Work Location: In person Location Hamilton , ON Work location On site Salary $ 60,000 YEAR annually Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10238585409 Various locations Hamilton, ON
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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