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Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Consulting firm. Private company, corporation or industry. Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: Security software. Multimedia software. Word processing software. Presentation software. Communication software. Project management software. Programming software. Database software. MS Office. MS Windows. Spreadsheet. Area of work experience: Quality assurance or control. Area of specialization: Project management. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sitting. Own tools/equipment: Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Employment terms options: Shift. Experience: Experience an asset. Employment terms options: Day. Health benefits: Health care plan. Financial benefits: Bonus. Location Burnaby , BC V5C 6P9 Work location On site Salary $ 36.60 HOUR hourly / 35 hours per week Terms of employment Permanent employment Full time Day, Shift Starts as soon as possible Benefits: Health benefits, Financial benefits vacancies 1 vacancy Source Job Bank #3652643 Various locations Burnaby, BC