🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Job Overview:The Bilingual Customer Experience Representative delivers exceptional service to customers across Eastern Canada by supporting order placement, claims resolution, customer onboarding, and issue management. This role serves as a key customer contact, helping ensure timely, accurate, and positive customer experiences across multiple communication channels.Job Type: Contract - 12 months (please note due to contract, this role does not include benefits)Location: this role is based in Montreal, Quebec or Toronto, OntarioJob Responsibilities:Assist customers with orders and claims and provide information on products.Responsible for the entry of customer orders by order deadline that are received by phone, fax, electronically and/or email.Assist customers in the call queue.Process preauthorisation?s for credits cards, order acknowledgements, and exception management activities to prevent order errors.Resolve customer questions and problems courteously and promptly or refer them to the appropriate personnel.Assist customers with general UNFI website questions.Maintain compliance with established performance metrics that support an optimal customer experience.Research and resolve problems with orders and claims.Systems & Documentation - Populate and maintain customer information, orders, claims, and related records within UNFI business systems. Participate in established workflows to support accurate order processing, documentation, issue tracking, and record management.Customer Support - Resolve customer questions, requests, and concerns promptly and professionally while ensuring timely follow-up and appropriate escalation when required.Complete related records, reports, and documentation as assigned.Keep management informed of area activities and of any significant problems.Perform other job duties as required.Job Requirements:Education/Certifications:High School Diploma or equivalentExperience:1-2 years of customer service or related business experienceCall Center experience preferredKnowledge:Willingness to acquire knowledge of company products and sales policies and proceduresSkills/Abilities:Fluency in French and English required with excellent verbal and written communication skills.Proficiency in Microsoft Applications including Excel, Word and OutlookPreferred experience working with AS/400-based applications, order management systems, or similar enterprise business systems.Able to work in a fast-paced environment.Able to work independently as well as part of a team.Flexible with the ability to adjust to change.Attention to detail.Ability to multitask to complete projects with multiple deadlines in an accurate and timely mannerAbility to type a minimum of 45 words per minute.Baseline ability to 10-key by touch (industry standard minimum keystrokes requirement)Work Environment:Remote:This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are notrequiredto do so. While remote associatesare not required towork from an office on a regular basis, they maybe requiredto come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.About UNFI:We are North America?s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more:Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFICompensation:Base Salary offered, Remote Work, Paid Time Off, Employee Discount on UNFI products.UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all.All qualified applicants will receive equal consi Location Saint-Laurent , QC Work location On site Salary Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source CareersInFood.com #1882348 Various locations Saint-Laurent, QC
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
WorkMundi offers free interview rehearsal with browser voice (no AI, unlimited attempts) and a paid AI interview tool that listens and writes your answers live. Use one before you apply.