guest service representative

*Job Summary* We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Guest Service Agent, you will play a crucial role in enhancing the guest experience through effective problem-solving and personalized service. *Responsibilities* * Welcome guests upon arrival and assist with check-in and check-out procedures. * Provide information about hotel services, local attractions, and amenities. * Handle guest inquiries and resolve complaints in a timely and professional manner. * Maintain accurate records of guest accounts and transactions using hotel management software. * Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest needs. * Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. * Process reservations and manage room assignments efficiently. * Uphold the hotel's standards of cleanliness, safety, and hospitality at all times. *Skills* * Strong customer service skills with a focus on guest satisfaction. * Experience in hotel operations or front desk management is preferred. * Proficient in phone systems and handling multi-line calls effectively. * Bilingual or multilingual abilities are highly desirable to accommodate diverse guests. * Excellent communication skills, both verbal and written. * Ability to work well under pressure in a fast-paced environment. * Strong organizational skills with attention to detail. * A friendly demeanor with a genuine passion for hospitality. Job Type: Part-time Pay: $17.80-$18.00 per hour Benefits: * On-site parking * Paid time off Flexible language requirement: * French not required Experience: * Customer service: 1 year (preferred) Work Location: In person Location Whitby , ON Work location On site Salary $ 17.80 to $ 18.00 HOUR hourly Terms of employment Part time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10235568941 Various locations Whitby, ON