front desk agent

Objective: * To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel. Duties and Responsibilities: * Ensures the proper completion of all front desk duties and check list * Increases occupancy and the average rate while maintaining a high quality of services. * Resolves guest problems quickly, efficiently, and courteously with assistance from Front Desk Manager. * Registers, processes, and greets customer promptly, welcoming him/her to the hotel * Arranges for special services requested by the customer * Stays current with developments in the hotel by reviewing the communication log each shift; updates log book for next shift * Works with housekeeping, reservations, maintenance and room service to assist with all guest requirements. * Minimizes loss of revenue by adhering to all established credit and inventory controls. * Insures all customers establish credit upon check-in. * Verifies all information on reservations check-in; name, address, method of payment, etc. * Increases revenues by promoting hotel amenities and outlets. Education & Qualifications: * Basic computer knowledge * Flexible and energetic with the ability to work under pressure * Excellent communication skills Job Types: Part-time, Permanent Pay: $18.50-$19.50 per hour Benefits: * On-site parking Work Location: In person Location Courtenay , BC Work location On site Salary $ 18.50 to $ 19.50 HOUR hourly Terms of employment Permanent employment Part time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10235278508 Various locations Courtenay, BC