call centre manager

Education: College/CEGEP. Work setting: Relocation costs not covered by employer. Urban area. Tasks: Analyzes the administrative issues in order to provide help to the employee. Sort the technical problems in order to help the employee with established procedures. Hire, train, direct and motivate staff. Leading/instructing groups. Monitor and evaluate. Provide staff training. Resolve conflict situations. Conduct sales calls. Supervisory Experience. Offer mentoring. Monitor staff performance . Monitor department's performance. Conduct quality audits . Supervision: More than 20 people. Policy and program experience: Employee recognition. Type of experience: Call centre. Area of work experience: Quality assurance or control. Area of specialization: Sales. Security and safety: Criminal record check. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Large caseload. Large workload. Tight deadlines. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Initiative. Judgement. Organized. Reliability. Team player. Screening questions: Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 2 years to less than 3 years. Employment terms options: Day. Overtime available. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Commission. Group insurance benefits. Life insurance. Location 2000, rue Peel Montréal , QC H3A 2W5 Work location On site Salary $ 35.00 HOUR hourly / 34 hours per week Minimum wage is guaranteed Terms of employment Permanent employment Full time Day, Overtime available Starts as soon as possible Benefits: Health benefits, Financial benefits vacancies 1 vacancy Source Job Bank #3651354 Various locations 2000, rue Peel