insurance manager

Job Description Senior Program Manager ? Insurance Transformation Step into a pivotal role within a major insurance transformation initiative where complex business, operations, technology, and customer experience streams come together to drive meaningful change. This opportunity offers the chance to contribute to a high-visibility program, collaborate with senior stakeholders, and support the delivery of critical business capabilities from planning through launch. What is in it for you: ? Salaried: $49-54 per hour. ? Incorporated Business Rate: $57-63 per hour. ? 9-month contract with the potential for permanent employment. ? Full-time position: 37.50 hours per week. ? Weekday schedule from 9 am to 5 pm. ? Hybrid work, with 3 days per week in the office. Responsibilities: ? Lead and coordinate multiple concurrent workstreams, including technology, operations, communications, and vendor delivery activities. ? Manage and track the integrated program delivery plan, milestones, dependencies, and outcomes. ? Act as the primary day-to-day interface with the external vendor, ensuring accountability and performance. ? Monitor vendor performance against agreed scope, deliverables, timelines, and milestones. ? Translate contractual commitments into execution plans and measurable deliverables. ? Facilitate execution governance, including status reporting, milestone tracking, risk and issue management, decision logs, and escalation management. ? Drive cross-functional alignment across internal stakeholders and vendor teams. ? Develop and manage an integrated delivery plan across all workstreams. ? Track and manage cross-functional dependencies and sequencing. ? Ensure transparency of delivery status, risks, issues, and mitigation plans. ? Lead and coordinate activities related to discovery, requirements definition, customer and marketing communications, system configuration and development, claims operations design, assistance model implementation, production readiness, and go-live execution. ? Oversee operational readiness activities, including claims process implementation, SOP development, documentation, job aids, training materials, readiness plans, and go-live planning. ? Ensure alignment between system capabilities and operational processes. ? Validate readiness across operations, vendor delivery, and customer experience prior to launch. ? Prepare executive-level updates, dashboards, decision materials, and senior leadership reports. ? Provide insights on delivery risks, dependencies, and readiness. ? Support governance forums, decision-making processes, go/no-go frameworks, and readiness assessments. ? Monitor program risks and proactively implement mitigation strategies. ? Support production launch execution and operational stabilization activities. What you will need to succeed: Required qualifications ? Bachelor?s degree in Business, Technology, Engineering, or a related field. ? PMP certification or an equivalent project or program management certification. ? 9 years of project and/or program management experience. ? Proven experience delivering complex, multi-workstream implementations involving external vendors. ? Experience working within vendor-led delivery models and managing third-par Location Waterloo , ON Work location On site Salary $ 49.00 to $ 54.00 HOUR hourly Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source Talent.com #633049216296296200 Various locations Waterloo, ON