customer support representative - wholesale

Start date: August 26, 2026 Bilingual Customer Service Representative Permanent position in travel assistance within a dynamic international environment. This customer service role involves supporting travelers during medical and non-medical situations, coordinating required services, and explaining insurance coverage. Rotating schedule from 7 am to 11 pm with a hybrid work model requiring office presence in Montréal or Sherbrooke. What is in it for you: ? Hourly salary of $23.69. ? Permanent position between 32 and 40 hours per week. ? The number of hours may vary based on operational needs. ? Full-time, on-site presence required during the first three (3) months for training. ? After training, transition to a hybrid work model with a requirement to be in the office six (6) days per month. ? Rotating schedule based on business needs. ? Availability required from 7 am to 11 pm, Sunday through Saturday, including holidays. ? Business hours may change based on operational requirements. ? 3 weeks of vacation. ? Comprehensive group benefits including health insurance (prescription drugs covered at 100%), dental insurance, life insurance, and travel insurance. ? Retirement savings plan. ? Flexible work environment with various on-site amenities including on-call doctors and dining facilities. ? Wellness program including a fitness center, physical activities, and health-related conferences. ? Opportunities for career advancement and professional development. ? Financial assistance program for continuing education. Responsibilities: ? Answer incoming client calls and provide professional and empathetic support. ? Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits. ? Open claim files and direct clients to the appropriate healthcare providers. ? Explain travel insurance coverage, including applicable exclusions and maximum limits. ? Authorize certain medical tests and coordinate required services when necessary. ? Assist clients throughout the claims process and ensure appropriate follow-ups. ? Document interactions and transactions in the claims management system. ? Collaborate with various departments to resolve client requests and complaints. ? Maintain a high level of customer service in a fast-paced, team-oriented environment. What you will need to succeed: ? College diploma or equivalent. ? Experience in customer service, telecommunications, or claims assistance. ? Bilingual in English and French to assist clients in both languages. ? A third language will be considered an asset. ? Excellent communication skills and professionalism. ? Strong customer service orientation. ? Ability to work in a dynamic, team-based environment. ? Strong computer skills including Microsoft Office and Internet use. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial inte Location Montréal , QC Work location On site Salary $ 23.69 HOUR hourly Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source Talent.com #582846331549002189 Various locations Montréal, QC