information technology (IT) analyst

Are you a hands-on IT professional who enjoys solving technical problems and finding better ways for a business to work? We?re looking for an IT & Business Systems Specialist to support a growing mechanical and building services organization in getting the most out of its technology. This role combines IT support, business applications, systems optimization, automation, and emerging technology. You?ll work closely with employees across the organization to troubleshoot technical issues, support critical business systems, and identify practical ways to improve workflows, connect systems, and make day-to-day operations more efficient. ? Who You Are A hands-on IT professional who enjoys solving problems and improving how technology is used Comfortable supporting both end users and business applications Naturally curious and able to quickly learn new systems and technologies Interested in understanding how business processes work and where technology can make them better Comfortable working independently and taking ownership from identifying a problem through to implementing a solution A strong communicator who can work effectively with both technical and non-technical employees Someone who enjoys variety and working across different areas of technology Interested in automation, integrations, and AI and how they can create practical business value ? Work Type Location: Ottawa, Ontario Fully On-site ? 5 days a week in-office Job Type: This is a newly created position Requirements ? What You?ll Do: Provide hands-on internal IT support, including hardware, software, connectivity, user access, and account issues Administer and support Google Workspace, including Gmail, Drive, Calendar, and user access Support and become a subject matter expert on the organization's core business applications and SaaS platforms Work with employees to understand system challenges and identify opportunities to improve functionality, configuration, and adoption Support the implementation of new software, system enhancements, and technology solutions Identify opportunities to connect systems, improve information flow, and reduce manual processes Build or configure workflow automations and integrations using available tools and platforms Explore and implement practical AI solutions that improve productivity and reduce administrative work Work with teams across the organization to translate business needs into practical technology solutions Coordinate with external vendors and technology partners when specialized support is required Maintain IT documentation, procedures, and knowledge resources ? What We?re Looking For: Must-Haves 2?5 years of experience in IT support, systems support, business applications, or a similar hands-on technology role Hands-on experience providing internal IT support Experience supporting SaaS applications and business systems Experience with Google Workspace Strong technical troubleshooting and problem-solving skills &n Location Ottawa , ON Work location On site Salary $ 65,000 to $ 85,000 YEAR annually Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source Talent.com #633049215966453512 Various locations Ottawa, ON