manager, IT (information technology) implementation

WHO WE ARE Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. Our purpose has always been to be a great, everlasting technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard problems. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our customers. Mariners build for change. Like SHIFT Energy, our energy management and decarbonization company. Or East Valley created to scale social economic impact in our communities through investment and mentorship of emerging change-makers and their companies. Mariner s purpose has always been to be a great, everlasting technology company and the core values that guide us every day are: OUR VALUES We care for our team. We care about the impact we have on our community. We serve by solving complex problems. We grow because growth fuels opportunities. We innovate always and everywhere. We build a business that lasts. OVERVIEW OF THE ROLE We are seeking an experienced Project Manager or Business Analyst with strong IT Service Management (ITSM) experience to support the implementation and improvement of ITSM capabilities within a client environment. The role will work across business, IT, security, and technical teams to define requirements, improve service management processes, and support implementation, with a focus on security request handling, workflow automation, and efficient service delivery. WHAT YOU LL BE DOING IN THE ROLE Support the planning, implementation, and enhancement of ITSM processes, capabilities, and supporting technology Assess current-state service management processes and identify gaps, opportunities, and areas for improvement Work with business, IT, security, and technical stakeholders to gather, analyze, and document requirements Define future-state processes, workflows, roles, responsibilities, and service management requirements Support ITSM processes such as incident, service request, change, problem, and related service management practices Define and improve security request handling, including request intake, routing, approvals, escalation, tracking, and fulfillment Identify opportunities to automate service requests, security requests, approvals, notifications, routing, and other repeatable workflows Facilitate stakeholder workshops and working sessions to align on requirements, processes, priorities, and implementation decisions Translate business needs into functional requirements, user stories, process flows, and technology-enabled workflows Coordinate implementation activities across business, technical, security, and vendor teams Support project planning, scope and schedule management, risk and issue management, status reporting, and stakeholder communications Support testing, validation, deployment, documentation, change readiness, and adoption of new ITSM processes WHAT SKILLS / QUALIFICATIONS YOU LL NEED TO DO THE JOB 5+ years of experience in Project Management, Business Analysis, IT Service Management, with demonstrated experience supporting ITSM implementations or process improvement initiatives. Demonstrated experience supporting or leading ITSM implementations, transformations, or process improvement initiatives Strong understanding of ITSM principles and processes, including incident, request, change, and problem management Strong background in assessing current-state processes, gathering requirements, facilitating stakeholder workshops, and designing practical future-state workflows Proven ability to plan and coordinate technology implementations, including scope, schedules, milestones, dependencies, risks, and issues Hands-on experience designing service request workflows, including approvals, escalations, fulfillment, and security-related Location Moncton , NB Work location On site Salary $ 43.75 to $ 103.37 HOUR hourly Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source CareerBeacon #2237362 Various locations Moncton, NB