court clerk

Justice Service Representative (ASL3)Justice ServicesDepartment of Justice and Public SafetyTemporary TermOpen CompetitionFredericton Interested in making a difference in our province? We encourage you to Choose GNB! Who we areThe work we do has a positive impact on our communities, and helps improve the everyday lives of New Brunswickers. Together, we are over 45,000 New Brunswickers who are passionate problem-solvers, who make a difference and are proud to call New Brunswick home.The Department of Justice and Public Safety is dedicated to the rule of law, the promotion of the public interest, and the impartial administration of justice and works to improve the safety, security and resiliency of communities and citizens.The Department of Justice and Public Safety is seeking Justice Services Representatives within the Justice Support Services Branch.What you will doAs a member of the Justice Support Services branch, the successful candidate will be responsible to triage all calls, emails and other forms of communication, deliver high level client service and provide administrative support to the Justice Services team. This will include:Respond effectively to requests for information and inquiries from internal and externalStakeholdersOffer consistent and accurate information to clientsAccess and update a variety of case management systemsProcess paymentsPerform general office duties as requiredWho you areYou possess strong interpersonal, communication, and problem-solving skills, with the ability to think on your feet and remain calm under pressure. You treat everyone with courtesy, professionalism, respect, and kindness, and are committed to supporting the wellbeing of New Brunswickers. You communicate clearly and effectively, including with individuals who may be upset or experiencing difficult circumstances, using empathy, sound judgment, and professionalism to de-escalate situations and explain information in a clear and respectful manner. You demonstrate a strong commitment to safety and consistently uphold high standards of service in every interaction.Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:Need to have:Successful completion of one (1) year post-secondary education in a related field;Minimum of three (3) years related work experience;Successful candidates will be required to undergo a criminal history clearance and security clearance check. An equivalent combination of education, training and experience may be considered. Written and spoken competence in English and French is required. Please state your language capability.Candidates must demonstrate on their application how they have acquired the education and experience for this position. Your resume should be in chronological order, specifying education and employment in months and years, including part-time and full-time employment. Screening for this competition is based on the resume you provide, so please ensure it is up to date when applying.Nice to Have (their asset qualifications)experience working in a legal or contact center environmentSubject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.Behavioural competencies: The successful candidate will possess the following behavioural competencies:Client service orientationEffective interactive communicationFlexibilityInformation seeking, andTeamwork and cooperationTechnical competencies: The successful candidate will possess the following technical competencies:Ability to use office technology, software, and applications Wage$1,872.00 to $2,218.00 biweekly based on education and experienceWork environmentOffice location: Marysville Place, 20 McGloin Street, Fredericton, NBOffice layout: open concept, cubiclesStandard Location Fredericton , NB Work location On site Salary $ 24.00 to $ 37.00 HOUR hourly Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source CareerBeacon #R78-2026-0685 Various locations Fredericton, NB