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*Company Overview* Softworks Group Inc. is a Canadian software company and the team behind Alinity, the leading purpose-built regulatory management platform. Alinity helps regulatory authorities operate more effectively, supporting faster and more consistent decision-making while maintaining a defensible record throughout the regulatory process. We pride ourselves on providing an energetic, respectful, and inclusive work environment where every team member is valued. *About the Role* Softworks Group Inc. is looking for a *Technical Support Enginee*r to join our Customer Success team. This is a technical, client-facing software engineering role that combines application support with client-specific development and customization work. Approximately half of the role involves technical support, while the other half involves billable customization work such as custom reports, data fixes, workflows, modules, and other client-specific enhancements. You?ll work directly with clients to understand their needs and manage assigned work from initial discussion through troubleshooting, development, testing, and implementation, with support from the team when needed. This is a great opportunity for someone early in their software development career who already has some practical software experience and wants to develop strong skills in databases, enterprise software, client communication, and real-world problem solving. *What You'll Do* * Work directly with clients to understand requests, troubleshoot issues, and provide technical support through tickets, meetings, and screen sharing * Manage assigned support and customization work from initial discussion through development, testing, and implementation * Write complex queries and stored procedures using SQL and T-SQL * Perform data analysis, mapping, corrections, and other database-related work * Develop client-specific solutions, including custom reports, workflows, modules, and web forms using XML and JavaScript * Build Power BI reports when required * Test and debug solutions and implement changes within client environments * Collaborate with other engineers and team members to resolve more complex issues *Required Qualifications* * Degree or diploma in Information Technology, Computer Science, Software Development, or a related field * Some practical software development or technical software experience * Intermediate skills in SQL/T-SQL, HTML, and JavaScript * Strong analytical and problem-solving skills * Excellent written and verbal communication skills in English * High attention to detail and the ability to work carefully in production environments * Ability to communicate technical concepts clearly to clients * Ability to manage technical requests independently while collaborating with team members when needed * Ability and willingness to learn complex software and client business processes Experience with XML, Power BI, database troubleshooting, SaaS applications, or client-facing technical work is an asset. *Location and Work Eligibility* Candidates must have permanent authorization to work in Canada and must not require employer sponsorship now or in the future. Candidates must also be able to work full-time from our Edmonton office (located in Lynwood Centre until end of September 2026) during the initial training period before eventually transitioning to a hybrid schedule. Preference will be given to candidates who are currently based in Edmonton or the surrounding area. *Our Hiring Process* Our hiring process is designed to assess both technical ability and the communication skills needed to work directly with clients. *1. Online Technical Assessment | approximately 60?90 minutes* Candidates will complete two online technical assessment covering SQL and technical problem solving. The assessment is proctored, including screen and camera recording, to help us validate technical competency and ensure a consistent assessment process for all candidates. *2. Com Location Edmonton , AB Work location Hybrid Salary $ 55,000 to $ 65,000 YEAR annually Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10241127596 Various locations Edmonton, AB
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.
