automotive service manager

*Eastway Toyota is looking for an experienced Service Manager to lead our Service Department and keep our dealership running at its best.* Reporting directly to the General Manager, you will oversee day-to-day operations, guide and support our service team, and ensure our customers receive top-quality service. If you thrive on building a strong team culture, driving shop efficiency, and taking ownership of department performance, this is a great opportunity to make a real impact. Eastway Toyota is an absolute powerhouse in the Windsor market, backed by a massive local reputation and a trophy case that includes Business of the Year, President?s, and Harmony Awards. The pace here is fast and the customer base is incredibly loyal, but the day-to-day culture is grounded in genuine friendliness, mutual respect, and a total commitment to quality. From the energetic sales floor to the high-volume service bays, team members collaborate closely, take pride in their work, and maintain a supportive, welcoming environment. The dealership provides a steady, high-volume workflow that ensures excellent earning potential, paired with premium manufacturer training, strong compensation packages, and the extensive resources of the Rafih Auto Group. This is a forward-thinking environment built for driven sales professionals and skilled technicians who want a busy, vibrant place to work without sacrificing a welcoming, team-first atmosphere. *Job Duties:* * Forecast goals and objectives for the department and strive to meet them. * Hire, train, motivate, and monitor the performance of the service team. * Work within the annual operating budget for the service department. * Maintain reporting systems required by general management and the manufacturer. * Attend managers? meetings and hold weekly department meetings. * Implement strategies to achieve financial targets, enhance customer service, and improve retention. * Conduct performance evaluations and provide ongoing feedback. * Schedule shifts and ensure adequate staffing in the service department. * Oversee daily operations of the service department, ensuring high-quality repairs and minimizing comebacks (including periodic spot checks of completed jobs). * Ensure compliance with company policies, safety regulations, industry standards, and government Health & Safety legislation. * Strive for harmony, teamwork, and professional employee development across all departments. * Understand and ensure compliance with manufacturer warranty policy and procedures. * Manage customer complaints immediately and according to dealership guidelines. * Review warranty policies with the Warranty Administrator, ensure correct claim processing, communicate guidelines to customers, and reconcile warranty schedules weekly to ensure receivables are current within 30 days. * Develop dealership service and parts pricing plans and make recommendations to the Fixed Operations Manager or General Manager. * Work with Parts and Fixed Operations managers to improve overall dealership profitability and ensure prior-day preparation is completed daily (parts ordering, special requests, off-make vehicle availability). * Ensure staff attend all head-office training sessions, and stay updated on industry trends, new equipment, tools, and best practices. * Establish and maintain good working relationships with vocational/technical schools for recruitment. * Maintain neat, organized, and stocked customer lounge display areas (if applicable). * Serve as a liaison with factory representatives. * Perform continuous process improvements (Kaizen) and other duties as assigned. *Reporting Responsibilities:* * Send daily fixed ops reports to the GM and Executive team. * Track and issue daily exception reports for any discrepancies. * Perform daily spot checks of prior-day preparation. * Track daily shop hours based on the Capacity Calculator, including Daily Carryovers. * Manage daily shop hours and Advisor Capacities through Xtime. Location Windsor , ON Work location On site Salary $ 51,710.59 to $ 132,299.3 YEAR annually Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10240621502 Various locations Windsor, ON