business general manager

*About Us* At Small Victory, our mission is simple: to be the best part of someone?s day. We focus on quality, consistency, and thoughtful hospitality in a fast-paced café environment. We are passionate about artisanal baking, exceptional coffee, and creating a welcoming space for our community. *The Role* We?re looking for a General Manager to lead store performance across guest experience, team development, and financial results. This is a hands-on leadership role responsible for running all aspects of the business, perfect for someone who thrives on the floor rather than behind a desk. *What You?ll Do* * *Lead & Develop:* Manage, train, and mentor a high-performing team of Assistant Managers, Supervisors, and Baristas. * *Elevate the Experience:* Ensure a consistent, high-quality guest experience across all shifts and touchpoints. * *Drive Operations:* Oversee daily service flow, staffing, and on-the-floor troubleshooting. * *Manage the Metrics:* Control labour, COGS, and inventory to meet KPIs and overall financial store performance. * *Uphold Standards:* Maintain impeccable cleanliness, organization, and brand consistency. *What We?re Looking For* * *Experience:* 1?3+ years of management experience in a café, restaurant, or high-volume retail environment. * *Leadership:* A proven track record of team development and conflict resolution. * *Business Acumen:* Solid understanding of labour management, cost control, and daily operations. * *Adaptability:* The ability to perform and keep a cool head in a fast-paced, high-volume environment. * *Availability:* Flexible schedule required, including weekends. *Why Join Us (Perks & Benefits)* * Comprehensive health, dental, and vision benefits. * Opportunity to lead and grow a strong team within a celebrated local brand. * Autonomy to run your store and drive tangible results. * Discounts on our award-winning coffee, bread, and pastries. Pay: $60,000.00-$65,000.00 per year Benefits: * Dental care * Discounted or free food * Extended health care * Flexible schedule * Life insurance * Paid time off * Store discount * Vision care Ability to commute/relocate: * Vancouver, BC: reliably commute or plan to relocate before starting work (required) Application question(s): * What is your work availability? Experience: * Cafe Management: 1 year (required) Work Location: In person Location Vancouver , BC Work location On site Salary $ 60,000 to $ 65,000 YEAR annually Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10232690807 Various locations Vancouver, BC