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*Hamilton Discount Auto Parts and Supplies Inc * *Call Centre Customer Service Representative* *Company Overview* HDAP is your go-to crew for expert advice, fast service & great value! Hamilton Discount Auto Parts was founded in October 2003. Since 2003, we?ve been committed to delivering top-quality automotive products at unbeatable prices. 17 store locations proudly serve Greater Toronto Area, Hamilton & across Southwestern ON. Our company was built on providing the best quality products, the lowest prices and outstanding customer service. We offer a wide inventory of auto parts for both domestic and imported cars and light trucks. We are associated with major auto part manufacturers and suppliers all over North America. This enables us to get the consumer the wide range of products at discounted prices. *Position Overview* We are looking for a hard-working, experienced Customer Service Representatives to perform a variety of customer service tasks. The role involves providing outstanding customer service and assisting customer inquiries utilizing automotive knowledge, the company database, and parts catalogue. You will answer inbound calls, process orders, make follow-up calls, collaborate with other HDAP locations and team members, warehouse staff, and suppliers and vendors to service customers. Converting customer calls and inquiries into sales. Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other duties as assigned. *Responsibilities* *Customer Service Representatives are responsible for researching and sourcing parts for customers and technicians, ensuring timely and accurate part orders, and facilitating the sales process, well providing exceptional customer service by issuing price quotes, selling parts, and handling special-order requests.* · Corresponding to customer inquiries from inbound phone inquiries, and emails · Processing parts warranties, customer returns and credits on customer accounts · Coordinating resolutions to customer vehicle issues, warranty policies, and more · Meeting and exceeding specified sales targets and upselling automotive products and supplies *Skills* · Exceptional customer service skills · Ability to upsell automotive products and supplies · Accuracy and attention to detail, good with numbers · Multitasker and well organized · Experience with ERP systems a plus · Positive attitude to support all areas of a small office environment · Strong computer proficiency with the ability to navigate multiple applications · Excellent written and verbal communication skills to effectively engage with customers · A passion for the automotive industry with a propensity for problem-solving · Ability to work both independently and within a team, demonstrating patience and professionalism · Eagerness to learn new technologies · Excellent written and verbal communication skills to effectively engage with customers. · Other duties as assigned based upon operational needs *Knowledge* · Automotive parts and supplies knowledge · Prior work experience in the automotive industry is a beneficial asset *Physical Setting: *Office Environment *Schedule: * 8 Hour Shifts Monday to Friday (Alternating Saturdays) Call Centre Operating Hours -Monday to Friday 8:00 am to 6:00pm, Saturdays 8:00am to 4:00pm ·Schedule may vary according to operational needs. *Education:* Secondary School Diploma or equivalent (Preferred) *Experience:* One year of experience in automotive industry (Required) *Reason for Posting*: Filling a vacant position Job Type: Full-time Pay: $18.00-$20.00 per hour Benefits: * Extended health care * On-site parking * RRSP match Education: * DCS / DEC (preferred) Experience: * automotive industry: 1 year (preferred) Work Location: In person Location Hamilton , ON Work location On site Salary $ 18.00 to $ 20.00 HOUR hourly Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10239282597 Various locations Hamilton, ON
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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