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As Canada's premier private jet company with a legacy spanning over 70 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 600 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation. Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can truly take flight! SummaryThe Customer Service Supervisor is a key leadership role within the FBO, responsible for supervising the Customer Service Representatives (CSRs) and ensuring exceptional service delivery to passengers, crew, and visitors. This position combines team leadership with operational oversight, including billing accuracy, special pricing/discount management, and staff training. The Supervisor ensures that all customer service functions run smoothly, efficiently, and in alignment with company service standards. The Supervisor will report directly to the Manager ? Client Experience with dotted line responsibilities to the local FBO Base Manager.Responsibilities Directly supervise and support Customer Service Representatives during daily operations. Ensure staff deliver professional, friendly, and consistent customer experiences. Manage shift coverage, daily task assignments, and performance monitoring. Provide coaching, mentoring, and feedback to foster staff growth and engagement. Act as a senior point of contact for VIP passengers, flight crews, and vendors. Resolve escalated customer issues and ensure timely service recovery. Support CSRs in arranging and coordinating ground transportation, hotels, catering, and other concierge services. Oversee accurate entry of billing information and charges into the system. Verify and approve invoices to ensure compliance with established pricing policies. Manage special pricing arrangements, contract rates, and discounts for key customers. Work with the accounting and fuel teams to reconcile any billing discrepancies. Lead onboarding and training of new Customer Service Representatives. Deliver ongoing training in customer service standards, safety, and FBO procedures. Develop staff knowledge of aviation terminology, systems, and VIP protocols. Partner with the Line Service and Operations teams to ensure seamless customer experiences. Monitor lounge appearance, ramp safety protocols, and facility readiness. Assist in preparing reports on customer feedback, service performance, and billing metrics. Support the Base Manager with policy implementation and process improvements.Requirements 3?5 years of customer service experience, preferably in aviation, hospitality, or luxury service industries. Prior supervisory or lead experience strongly preferred. Strong knowledge of billing processes, invoicing, and customer account management. Exceptional interpersonal and communication skills with a focus on discretion and professionalism. Proficient in Microsoft Office and FBO-related software systems (Avfuel ProCard, FlightBridge, or equivalent). Ability to multitask in a fast-paced environment while maintaining attention to detail. Flexible availability for evenings, weekends, and holidays.At Execaire Aviation, your career journey matters.Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. We support growth through a variety of learning opportunities tailored to different roles across our organization. Whether it's Location Toronto , ON Work location On site Salary $ 19.58 to $ 43.27 HOUR hourly Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source CareerBeacon #2235401 Various locations Toronto, ON
Here's where they are and how to stand out in your applications.
14.070Jobs
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The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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