customer support representative - wholesale

Job Description Customer Service & Sales Coordinator Manufacturing & Construction Be part of a team where your contribution has a meaningful impact every day. Enjoy a hybrid work model, comprehensive benefits, an RRSP program, paid time off and a collaborative environment that promotes autonomy, initiative and work-life balance. What is in it for you: ? Annual salary of $55K-65K. ? Permanent full-time position of 40 hours per week. ? Schedule from Monday to Friday, 8:00 am to 4:00 pm, with flexibility. ? Hybrid work model allowing up to 2 days of remote work per week following the training period. ? 2 weeks of vacation per year (4%), in addition to a paid company shutdown during the holiday season, in accordance with company policies. ? Up to 32 paid personal hours per year, granted on a prorated basis according to hours worked. ? Group insurance after 3 months of service. ? RRSP program after 6 months of service. ? Work location: Terrasse-Vaudreuil. Profile: You enjoy being at the center of the action, managing multiple priorities at once and keeping things moving in a fast-paced environment. Organized and customer-focused, you ensure effective communication between various stakeholders and help keep requests, orders and priorities progressing smoothly. Recognized for your attention to detail, resourcefulness and solution-oriented approach, you adapt well to changing priorities, coordinate multiple files simultaneously and actively contribute to customer satisfaction through thorough follow-up and proactive support. Responsibilities: ? Respond to customer inquiries by phone and email in both French and English. ? Follow up on orders and delivery timelines. ? Act as a liaison between customers, the sales team and various internal departments. ? Support sales representatives in the management and follow-up of customer accounts. ? Coordinate information required for production and deliveries. ? Maintain and update data across various systems. ? Prepare and maintain administrative reports and tracking documents. ? Participate in resolving urgent or complex situations to ensure an excellent customer experience. ? Contribute to the continuous improvement of processes and work methods. What you need to succeed: Education and Experience ? Relevant college diploma or equivalent experience in customer service, coordination or sales support. ? Experience in a manufacturing, industrial, logistics, transportation or distribution environment. ? Experience or knowledge in the construction, building materials or technical products sector is considered a strong asset. Skills ? Proficiency with Microsoft Office Suite, particularly Excel and Outlook. ? Bilingual in French and English, both written and spoken, required to respond to customers in both languages. Professional attributes ? Strong organizational skills, autonomy and the ability to manage multiple priorities simultaneously. ? Excellent judgment and resourcefulness. ? Ability to work with a variety of stakeholders and coordinate multiple files in Location Vaudreuil-Dorion , QC Work location On site Salary $ 55,000 to $ 65,000 YEAR annually Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source Talent.com #633721593015969752 Various locations Vaudreuil-Dorion, QC