information technology (IT) analyst

Tri-Mach is a leading provider of sanitary stainless steel solutions, specializing in custom equipment and services for the food, beverage, and pharmaceutical industries. For over 30 years, Tri-Mach has remained passionate about providing state-of-the-art machinery and innovative new solutions to our communities' most vital industries. At Tri-Mach, we believe the formula to creating the best solutions, is having the best people. Recognized as one of Canada's Top Employers, we?ve never lost sight of putting people first, ensuring an open culture driven by respect, support, and building long-term relationships. We are seeking an experienced IT Specialist to join our dynamic team. The IT Specialist is responsible for helping users with any technical challenges they may experience, troubleshoot, and provide guidance. This role provides exceptional user experience and support to fellow team members supporting the organizations vision of being #1 to its employees and customers. We are looking for someone that is eager to continue their career in the IT field, that is a strong communicator, detail oriented, and a team player. It is crucial that our IT Specialist promotes a positive company image through safety, quality, consistency, and professionalism. KEY RESPONSIBILITIES Administration, installation, configuration and technical support of company IT requirements, including end user hardware/software, network devices, telecommunication (office and cellular phones), IOT devices, printers/copiers/scanners, AV equipment Perform all functions and responsibilities in conjunction with company policy and procedure Provide technical support for all employees of the company Coordinate with third party vendors for escalated support issues Provide user support for business line applications including Microsoft 365 Assist with the administration, monitoring, maintenance, connectivity and operations of servers, firewalls, routers and switches across all physical and virtual locations Administer IP phone systems, cellular MDM, physical access control, video surveillance, and print servers Complete network cyber security tasks including management and incident response of anti-virus/malware, anti-spam/phishing systems Maintain an inventory of installed software, hardware and licensing Complete IT onboarding, offboarding, and employee change requests within established service timelines, including user account setup, hardware provisioning, licensing, system access and IT orientation. Complete the implementation of various hardware and software upgrades including equipment refresh and application version upgrades, windows updates and other patches as required Assist with user training and the creation of instruction manuals Administration of user accounts and access control, based on company policies Refer to and update internal IT documentation and setup guides Support web activity and applications Provide after hours IT support for critical issues and business needs Requirements Post secondary education in Information Technology CompTIA A+ Certification considered an asset A minimum of 2+ years of experience in a similar IT related role Knowledge of IT operating systems and server application environments including Windows, Windows Server, Active Directory, Microsoft 365, Azure, Helpdesk Ticketing Hands-on experience installing IT hardware and software Experience with these technologies considered an asset: Lenovo Hardware, VMWare, Sophos Security and Network, Aruba Network, HPE Server Hardware, OpenEye Video, Virtual Keypad Access Control, Microsoft Dynamics NAV, Microsoft Dynamics 365 CRM, Atera, SolidWorks You have a get it done attitude and are skilled at removing barriers Yo Location Elmira , ON Work location On site Salary $ 60,000 to $ 75,000 YEAR annually Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source Talent.com #577919394500711358 Various locations Elmira, ON