customer support representative - wholesale

Bilingual Customer Service Representative ? Remote Be part of a team dedicated to delivering exceptional customer experiences. Contribute to resolving inquiries, managing follow-ups, and ensuring customer satisfaction in a dynamic and supportive setting. Benefit from a fully remote work arrangement and the opportunity to make a meaningful impact every day. What is in it for you: ? Hourly salary of $23-25, based on experience. ? 11-month contract with the potential for permanent employment. ? Initial training schedule: 8:00 am to 4:00 pm for the first few months. ? Shift rotation: Based on operational requirements. ? Possible shifts after the initial training period: ? 9:00 am to 5:00 pm. ? 10:00 am to 6:00 pm. ? 12:00 pm to 8:00 pm. ? Full-time: 37.5 hours per week. ? Remote: Anywhere in Canada. Responsibilities: ? Respond to customer inquiries regarding products, services, billing matters, and disability claims. ? Handle inbound and outbound customer interactions. ? Resolve customer complaints through refunds, exchanges, or billing adjustments. ? Contact customers with updates regarding inquiries, claims, claim investigation results, and planned adjustments. ? Escalate unresolved customer issues to the appropriate departments for further investigation. ? Maintain accurate and detailed records of customer interactions, transactions, inquiries, complaints, comments, and actions taken. ? Provide follow-up support to ensure customer satisfaction. ? Document customer information and interactions accurately. ? Coordinate with internal departments as required to support issue resolution. What you will need to succeed: Required qualifications ? High school diploma or GED. ? 2-4 years of customer service-related experience required. ? Experience in customer service environments such as call centers, retail, or service organizations. ? Data entry experience with strong documentation accuracy. ? Proficiency with Microsoft Outlook, Excel, or similar computer applications. ? Ability to accurately document and record customer information. ? Ability to communicate in both French and English to support customer interactions. Required soft skills ? Strong verbal and written communication skills. ? Strong customer service and interpersonal skills. ? Attention to detail. ? Ability to work independently and manage time effectively. Preferred qualifications ? Call center or high-volume customer support experience. ? Experience handling billing or service-related complaints. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted. Location Laval , QC Work location On site Salary $ 23.00 HOUR hourly Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source Talent.com #556307861609778611 Various locations Laval, QC