architect

Job Description Solution Architect ? Salesforce Service Cloud Voice (SCV) ? Amazon Connect Experience & Responsibilities ? Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system (Amazon Connect preferred). ? Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized and scalable voice experiences. ? Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems. ? Experience in Implementing Omni-channel Routing for Voice and Digital Channels, also Salesforce Agent Force. ? Experience Customizing Salesforce Components: Apex, Flows and Process Builders. ? Translate the Business Requirement into Scalable Contact center Designs, and Technical-Specifications. ? Design SCV Solutions: Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions. ? Understanding and experience on IVR Flows, Queues, Routing Profiles and Contact Lens. ? Support Deployment and Lead the Teams. ? Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon Connect). Requirements Sailpoint Location Toronto , ON Work location On site Salary $ 10,000 MONTH monthly Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source Talent.com #633391415449100040 Various locations Toronto, ON