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RQ11184 - Sr. Application Support Specialist 1-year 3-month contract (322 business days) - possible extension ONSITE 5 days - 56 Wellesley Street West Security Level: CRJMC MUST HAVES: 1. Salesforce & SaaS Platform Knowledge o Experience supporting Salesforce-based applications o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards) 2. Incident & Ticket Management Demonstrated ability to: Manage ticket queues and SLAs Prioritize incidents based on impact/urgency Escalate appropriately while ensuring closure quality Maintains clear, searchable knowledge base entries 3. Customer Support & Service Orientation Proven experience providing end-user support in a SaaS environment Strong customer-first mindset Ability to manage high-pressure situations and user expectations 4. Identity & Access Management Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management Hardware authentication token (FIDO2) lifecycle management 5. Stakeholder Communication Nice-to-have: · Experience working in the healthcare industry, specifically in providing application support, testing on systems for Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, etc. · Knowledge of AODA and Ontario Design System (ODS) standards Description: Technical Expertise: Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, applications, and software · Experience supporting Salesforce-based applications · Experience resolve application issues within Salesforce environments · Assists with systems integrations · Manages ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date · Maintains and updates technical documents and procedures · Identifies and resolves technical issues · Aids with maintenance plans and upgrades schedules for the organization's systems · Develop reports for teams across the business · Balance scheduled service activities with urgent support requests and respond quickly. · Act as a liaison between users and technical teams (DBAs, System Administrators, Network Administrators, Privacy and Security Specialists). · Provide desktop support through the ticketing (eSMT) system and ensure high-quality, timely service. · Create and maintain documents for technical upgrades, such as change requests, implementation plans, resource schedules, and back-out plans. · Salesforce Admin certification would be beneficial but is not essential. · Experience in Functional testing / regression testing, Writing or executing test cases and test scripts · Creates, updates, deactivates, and reactivates user portal profiles via Salesforce User Management. · Administers identity-directory tasks within the application support scope (e.g., Microsoft Entra ID / Azure AD): security-group membership management, B2B guest invitations, and approver management in Entitlement Management. · Manages the hardware authentication token (FIDO2) lifecycle ? assignment, verification, de-registration, and de-commissioning. Relationship Management and Communication: · Provides technical Location Toronto , ON Work location On site Salary $ 55.52 HOUR hourly Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source Talent.com #625614327458965177 Various locations Toronto, ON
Here's where they are and how to stand out in your next interview.
24.795Jobs
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That number includes positions in India (9,577), Poland (3,429), the United States (1,753), Singapore (787), and Brazil (779). If you're looking to move or work remotely, check which countries match your goals — then filter WorkMundi by location to see what's actually hiring near you.
Most developer ads you'll see are written in English: 18,397 of the 24,795. That doesn't tell you whether the job itself requires you to speak English or work in English daily, so read each posting carefully. Don't assume the language of the ad matches the language of the team.
The employers posting the most developer roles are Link Group (369 jobs), Upvanta (257), jobgether (226), and OfferZen (212). If you're applying to any of these, research their hiring patterns. They move fast and post often, which means they're either scaling hard or replacing people who didn't fit.
In your interview, expect this: 'Walk me through the last time you had to debug something that took you more than an hour. What was it, what did you try first, and what would you do differently?' Hiring managers ask this to see if you think systematically or just try random fixes. Have a real example ready with specifics.