front desk agent

The Front Desk Agent is the first point of contact for guests, responsible for delivering friendly, professional, and efficient service throughout all stages of the guest experience ? from pre-arrival and check-in to in-house support and check-out. This role ensures each guest receives exceptional service to create a memorable stay. *KEY RESPONSIBILITIES:* * Provide courteous and professional guest service at all times. * Handle check-in and check-out procedures efficiently and accurately. * Follow up on rooms not checked out by the scheduled departure time. * Make and manage reservations for walk-in guests and over the phone. * Assist guests with inquiries and provide information about the property and local area. * Perform concierge duties including booking restaurants, tours, and transportation. * Balance and reconcile a cash float at the end of each shift. * Maintain high service standards and contribute to a positive guest experience. * Keep the front desk stocked with up-to-date information on dining, recreation, and local activities. * Ensure the front desk and office area are always clean, organized, and presentable. *REQUIREMENTS:* * Previous experience in customer service or hospitality preferred. * Excellent interpersonal and communication skills. * Strong problem-solving ability and attention to detail. * Comfortable working in a fast-paced, guest-facing environment. * Knowledge of booking systems and office software is an asset. * Ability to handle cash and perform basic accounting. * Must be flexible to work weekends, and evenings. * Must be fluent in English both verbal and written. * Ability to stand on your feet for up to 8 hours a day, with breaks. *Staff housing available for full-time candidates. *We are looking for an immediate start. Pay: From $22.72 per hour Benefits: * Dental care * Extended health care * On-site parking * Vision care Application question(s): * Are you legally eligible to work in Canada? Experience: * Customer service: 1 year (preferred) Location: * Whistler, BC (preferred) Work Location: In person Location Whistler , BC Work location On site Salary $ 22.72 HOUR hourly Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10238739064 Various locations Whistler, BC