workplace investigator

* *Department:* Investigations & Resolutions * *Reporting to:* Manager, Investigations & Investigation Committee * *Position Type: *Permanent, Full-time * *Work Location:* Vancouver or Victoria - Hybrid * *Salary:* $93,983.69 - $104,426.33. Please see the Total Compensation & Perks section for more details. * *Position Posted:* August 5, 2026 * *Application Deadline:* https://talent.sage.hr/jobs/9d03c492-c7dc-4395-83e4-ee355433afe2 _*About the Role*_ BCCOHP is seeking a permanent, full-time Investigator to join our Investigations & Resolutions team. This position will report to the Manager, Investigations & Investigation Committee. The successful candidate supports the Investigation Committee (IC) and the Registrar?s delegates by investigating concerns and complaints received from the public and others about Oral Health Professionals (OHPs) in BC in accordance with Part 3, Division 11 of the _Health Professions and Occupations Act_ (_HPOA_)_._ The role applies knowledge of the _HPOA_ and its regulations, BCCOHP bylaws, standards, guidelines and regulatory policies to conduct fair, transparent, risk-based investigations in alignment with the principles of ?Right Touch Regulation? and administrative fairness. The Investigator regularly interacts with complainants and their representatives, licensees and their counsel, witnesses and other parties utilizing a trauma informed approach where necessary and in a manner which incorporates cultural safety & humility. This role works collaboratively with the Investigations & Resolutions team and leadership to provide the IC with the information it needs to make decisions based on a determination of risk to the public. _*Essential Duties*_ *Investigation & Case Management* * Analyze complaint files and set out investigation plans to advance the investigation process. * Investigate concerns raised by a member of the public regarding an experience with an OHP licensee, in accordance with the HPOA, relevant bylaws, standards, and policies, and principles of procedural fairness, while prioritizing investigations based on the level of risk to the public. * Follow processes to ensure integrity of evidence collected and maintain accurate, confidential and well-documented files. * Liaise, coordinate and correspond with internal and external parties to gather information towards disposition/decision of investigation files and to support action and enforcement. * Conduct follow-ups with OHPs and other parties to ensure timely compliance for information, responses, and remedial actions. * Provide updates and key findings to the Manager, Investigations & Investigation Committee (The Manager). * Research issues that arise during the course of an investigation. * Retain and coordinate external experts required for investigations. * Act as a witness at disciplinary hearings as required. *Analysis & Reporting* * Collect and analyze information provided through documentation, records, statements, and other relevant evidence. * Produce comprehensive written reports, evidence summaries, and letters. * Provide recommendations to management and leadership for consideration. *Audience Communication* * Communicate with OHPs, complainants, legal counsel, committee members, and internal teams as needed. * Respond to inquiries and provide procedural information as needed. * Work with the Manager to prepare public notifications as required under the HPOA. * Support culturally safe, trauma-informed, and respectful engagement practices. *Other Responsibilities* * Attend IC Meetings as needed and work with Investigation Officers and the Manager to prepare IC meeting materials. * Collaborate with legal counsel, leadership, and colleagues on complex or high-risk files. * Contribute to the continuous improvement of investigation processes, templates, and practices. * Identify trends and patterns and report them to the Manager. * Support departmental projects and initiatives. * Enter and update information i Location Vancouver , BC Work location On site Salary $ 93,983.69 to $ 104,426.33 YEAR annually Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10223555151 Various locations Vancouver, BC