guest services manager

The Guest Services Manager oversees the front desk and guest experience for our 95-room property. This hands-on role balances administrative duties with direct guest interaction. You will lead a small team, manage daily operations, and ensure high brand standards while maintaining a welcoming atmosphere. Core Duties * *Hands-on Operations:* Run daily check-ins, check-outs, and audit balances. * *Team Leadership:* Hire, train, schedule, and motivate front desk agents. * *Guest Relations:* Resolve issues quickly to maintain high online review scores. * *Inventory Control:* Monitor room availability and coordinate closely with housekeeping. * *Financial Tasks:* Handle daily cash drops, billing errors, and direct bills. * *Shift Coverage:* Fill in at the desk during peak hours or call-outs. * Other duties as required by management Requirements * *Experience:* 2+ years of hotel front desk experience. * *Leadership:* 1+ years in a supervisory or shift-lead role. * *Tech Skills:* Experience with Hotel Property Management Systems (PMS). * *Flexibility:* Ability to work weekends, holidays, and evening shifts. Pay: From $45,000.00 per year Benefits: * On-site parking Work Location: In person Location St. Thomas , ON Work location On site Salary $ 45,000 YEAR annually Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10223323059 Various locations St. Thomas, ON