guest services manager

Education: College/CEGEP. or equivalent experience. Work site environment: Non-smoking. Air conditioned. Work setting: Hotel, motel, resort. Tasks: Develop and implement policies and procedures for daily operations. Recruit and hire staff. Supervise staff. Conduct performance reviews. Conduct training sessions. Negotiate with clients for the use of facilities. Perform front desk duties. Prepare budgets and monitor revenues and expenses. Implement marketing activities. Enforce policies and procedures. Address customers' complaints or concerns. Assist clients/guests with special needs. Establish work schedules. Organize and maintain inventory. Supervision: 5-10 people. Computer and technology knowledge: Central reservation system (CRS). MS Office. Security and safety: Bondable. Criminal record check. Transportation/travel information: Valid driver's licence. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Standing for extended periods. Screening questions: Are you available for shift or on-call work?. Are you currently a student?. Do you have experience working in this field?. Other: Use of artificial intelligence. Employment terms options: Evening. Experience: 2 years to less than 3 years. Employment terms options: Flexible hours. Morning. On call. Weekend. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Group insurance benefits. Other benefits: Free parking available. Location Red Deer , AB T4P 1A2 Work location On site Salary $ 39.13 HOUR hourly / 30 to 40 hours per week Terms of employment Permanent employment Full time Morning, Evening, Weekend, On call, Flexible hours Starts as early as 2026-09-14 Benefits: Health benefits, Financial benefits, Other benefits vacancies 1 vacancy Source Job Bank #3638862 Various locations Red Deer, AB