lunch supervisor

*Location:* 334 Dundas St. W., Toronto, ON *Job Type:* Full-Time, Permanent *Hours:* 35?40 hours per week *Compensation*: $20 - $25 _(Hourly base pay + additional pay)_ *About Us*: We are a growing specialty café dedicated to delivering exceptional customer service, premium beverages, and a welcoming atmosphere. We are seeking an experienced, hands-on *Cafe Supervisor* who is passionate about hospitality, thrives in a fast-paced environment, and is committed to leading a high-performing team. This is an excellent opportunity for an experienced food service leader looking to grow with an expanding company that values professionalism, accountability, and operational excellence. *Position Summary* The Cafe Supervisor is responsible for overseeing the daily operations of the café, ensuring exceptional guest experiences, maintaining operational standards, and leading a team to consistently deliver high-quality service and products. The successful candidate is a confident leader who enjoys coaching others, solving problems, and driving results. Key Responsibilities: * Supervise the daily operations of the café to ensure smooth, efficient service. * Lead, coach, and motivate team members while fostering a positive workplace culture. * Deliver outstanding customer service and professionally resolve guest concerns. * Maintain exceptional standards for beverage quality, food presentation, cleanliness, and hospitality. * Open and close the café according to company procedures. * Delegate daily tasks and ensure operational checklists are completed. * Train, onboard, and develop new and existing employees. * Monitor labour costs and support scheduling requirements. * Receive deliveries, manage inventory, rotate stock, and reduce waste. * Ensure compliance with food safety, sanitation, and workplace health standards. * Perform cash handling, till reconciliation, deposits, and daily reporting. * Support recruitment, employee development, and performance management. * Lead by example during busy service periods and maintain a calm, solutions-focused approach. QualificationsRequired: * *Minimum 2 years of supervisory or management experience in the food service industry* (café, restaurant, bakery, quick-service restaurant, or similar). * Proven leadership experience managing teams in a high-volume environment. * Excellent customer service and conflict resolution skills. * Strong organizational, communication, and time management abilities. * Experience with POS systems, cash handling, and daily reconciliation. * Ability to multitask and perform under pressure. * Flexible availability, including mornings, evenings, weekends, and holidays. * Legally eligible to work in Canada. * Food Handler Certification (or ability to be certified prior to start of role) Preferred: * Specialty coffee or café experience. * Smart Serve Certification (asset). * Experience with inventory management, ordering, and labour scheduling. What We're Looking For: * A hands-on leader who enjoys working alongside their team. * Someone who is dependable, punctual, and highly organized. * A coach who inspires employees while maintaining accountability. * A proactive problem solver with excellent decision-making skills. * A hospitality professional with a passion for delivering exceptional guest experiences. What We Offer: * Stable weekly hours of base pay plus additional pay * Full-time permanent employment (35?40 hours per week). * Opportunities for career advancement within a growing company. * Employee discounts * Ongoing training and leadership development. Pay: $20.00-$25.00 per hour Benefits: * Discounted or free food * On-site parking * Store discount Work Location: In person Location Toronto , ON Work location On site Salary $ 20.00 to $ 25.00 HOUR hourly Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10221343573 Various locations Toronto, ON