office manager

*OFFICE MANAGER* _Plumbing, Heating & Electrical Contracting ? Administration & Office Operations_ *Position Summary* The Office Manager is responsible for the day-to-day administrative and financial operations of the branch, ensuring smooth coordination between accounting, dispatch, sales, and field service teams. This role manages office staff, oversees accounts payable/receivable, payroll support, and reporting, and serves as a key point of contact for customers, vendors, and employees. The Office Manager works closely with branch and operations leadership to maintain accurate records, efficient workflows, and a professional, organized office environment. *Key Responsibilities* _*Office & Administrative Operations*_ * Oversee daily office operations, ensuring efficient workflow across administrative, dispatch, and customer service functions * Supervise and support office staff & dispatch/customer service coordinators * Maintain organized filing systems for contracts, permits, licenses, insurance, and employee records * Coordinate office supplies, equipment, and vendor service agreements * Act as a liaison between branch leadership, field staff, and head office _*Financial & Accounting Administration*_ * Process accounts receivable, including customer billing, and collections follow-up * Support job costing by ensuring invoices, purchase orders, and work orders are accurately entered and reconciled * Prepare and distribute daily/weekly/monthly financial and operational reports to management * Assist with budget tracking, expense monitoring, and month-end close support _*Payroll & HR Support*_ * Maintain accurate employee files, certifications, and onboarding/offboarding documentation * Support recruitment coordination, including scheduling interviews and preparing new-hire paperwork * Assist with administration of employee benefits and the profit-sharing program * Help ensure compliance with employment standards, WorkSafeBC requirements, and company policy * Document and update apprentice hours within the Skilled Trades BC Platform _*Customer Service & Communications*_ * Handle incoming customer calls, emails, and walk-in inquiries, directing them to the appropriate department * Resolve routine billing and account inquiries, escalating complex issues as needed * Support scheduling and communication between customers, dispatch, and service/installation crews * Maintain a professional, welcoming front-office experience for customers and visitors _*Systems & Reporting*_ * Ensure accurate and consistent use of dispatch, CRM, POS, and inventory software systems * Maintain data integrity across administrative and operational systems * Generate KPI, sales, and operational reports to support branch and operations management * Identify opportunities to streamline administrative processes and improve reporting accuracy _*Compliance & Office Management*_ * Maintain required business licenses, insurance documentation, and permit records * Coordinate office and administrative aspects of safety meetings and incident documentation * Ensure office equipment, software, and facilities are properly maintained * Support audit, insurance, and regulatory documentation requests *Qualifications* * Proven experience in office administration, bookkeeping, or accounting support, ideally in a trades or service-based business * Strong knowledge of accounting principles, accounts payable/receivable, and payroll processes * Proficiency with accounting, dispatch/CRM, and POS/inventory software * Excellent organizational, multitasking, and communication skills * Discretion in handling confidential financial and employee information * Valid driver's license considered an asset. Pay: Up to $30.00 per hour Benefits: * Dental care * Extended health care * Flexible schedule * Life insurance * RRSP match * Vision care Work Location: In person Location Williams Lake , BC Work location On site Salary $ 30.00 HOUR hourly Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10232773354 Various locations Williams Lake, BC