administrative assistant

Job Overview We are seeking a friendly, organized, and detail-oriented *Part-Time Administrative Assistant / Clinic Receptionist* to join our multidisciplinary chiropractic, physiotherapy, massage therapy, and acupuncture clinic. The ideal candidate is confident working in a busy healthcare environment, enjoys connecting with patients, and is comfortable managing appointments, payments, billing, and administrative tasks. Experience with *Jane App, ICBC billing, and extended health insurance billing* is highly valued. As a key member of our front-desk team, you will help ensure the clinic runs smoothly while providing professional, compassionate, and efficient service to our patients. Key Responsibilities * Manage front desk operations, including greeting patients, answering phones, responding to emails, and providing exceptional customer service * Schedule, reschedule, and confirm patient appointments using *Jane App* * Maintain accurate patient information, appointment records, and administrative documentation within Jane App * Process patient payments, receipts, and outstanding balances * Process and submit *ICBC claims and billings*, including maintaining accurate claim information and following up on outstanding amounts * Process *extended health and insurance billings*, including direct billing where applicable * Verify patient insurance coverage and assist patients with questions regarding benefits and claim procedures * Coordinate billing and administrative requirements for chiropractic, physiotherapy, massage therapy, and acupuncture services * Follow up on outstanding insurance, ICBC, and patient balances * Maintain accurate digital and physical filing systems while ensuring patient information is handled confidentially * Perform data entry and general administrative tasks accurately and efficiently * Communicate professionally with patients, practitioners, insurance providers, ICBC, and other third parties * Assist practitioners with administrative needs to support efficient patient flow throughout the clinic * Manage appointment reminders, cancellations, waitlists, and follow-ups * Maintain a clean, organized, and welcoming reception area * Assist with general office administration, inventory, correspondence, and other duties as required Qualifications & Requirements * Previous experience in a *medical, physiotherapy, chiropractic, massage therapy, acupuncture, or allied healthcare clinic* is strongly preferred * Experience with *Jane App* is an asset * Previous experience with *ICBC billing and claims* is highly preferred * Experience with *extended health, third-party, or insurance billing/direct billing* is an asset * Strong customer service and communication skills with a warm, professional manner * Excellent organizational skills and attention to detail * Ability to accurately handle confidential patient and billing information * Comfortable working independently while also contributing positively to a team environment * Strong computer skills and ability to learn new software quickly * Proficiency with Microsoft Office and/or Google Workspace * Strong typing, data entry, and administrative skills * Ability to multitask and prioritize effectively in a busy clinic setting * Professional telephone etiquette and excellent interpersonal skills * Reliable, punctual, and able to maintain a positive attitude in a fast-paced environment Position Details * *Position:* Part-Time Administrative Assistant / Clinic Receptionist * *Schedule:* Part-time; schedule and hours to be discussed * *Work Environment:* Multidisciplinary chiropractic, physiotherapy, massage therapy, and acupuncture clinic What We?re Looking For We are looking for someone who is *organized, personable, proactive, and patient-focused*. The successful candidate will be comfortable balancing front-desk responsibilities with detailed billing and administrative work while maintaining a high level of accuracy and professionalism. If you enjoy work Location Surrey , BC Work location On site Salary $ 20.00 to $ 23.00 HOUR hourly Terms of employment Permanent employment Part time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10232612004 Various locations Surrey, BC