guest service agent

*About Paradox Vancouver* Paradox Vancouver is a Forbes 4-Star luxury lifestyle hotel in the heart of downtown. Celebrated for its bold design, exceptional amenities, and personalized service, the hotel delivers a guest experience that combines sophistication with modern flair. Joining our team means being part of one of Vancouver?s most exciting hospitality destinations, where innovation and excellence define everything we do. *Why Paradox Vancouver?* * Join a hospitality brand rooted in the local culture and spirit of every city we?re in?right here in one of Vancouver?s most iconic landmarks. * Access a comprehensive benefits package, including health, dental, vision, paramedical, life, and disability insurance (eligibility requirements apply) * Enjoy discounted accommodations at Paradox properties worldwide * Enjoy discounts at company-affiliated restaurants, spa. * Participate in a company-matched pension plan and enroll in our Group Registered Retirement Savings Plan (GRSP) (eligibility requirements apply) * Experience a complimentary stay through our Room and Hotel Familiarity Program for newly hired employees * Unlock career growth and development opportunities within our property and across the globe *Overview* We are currently searching for a warm, welcoming, articulate Guest Service Agent to ensure that every guest?s experience is relaxing and effortless?at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal experience for our guests *Key Responsibilities* * Promptly greeting guests with a welcome message anticipate guests? needs and maintain positive guest relations at all times. * Opening vehicle doors for guests and aiding in the removal of luggage and personal belongings * Driving vehicles to designated areas and safely parking them * Recording parking spots and placing guests? keys in a safe location * Retrieving vehicles when guests are ready to leave * Directing traffic in the valet area and sometimes in parking lots * Helping guests secure taxis or find their rideshare vehicles * Giving directions to guests as needed * Follow all departmental policies, procedures, and service standards, maintaining a consistent luxury-level guest experience. * Maintain knowledge of hotel facilities, services, and local attractions to assist with guest inquiries. * Handle guest complaints professionally and ensure timely resolution. * Ensure cleanliness and organization of assigned areas, including lobby and luggage storage. * Assist with luggage services: arrival, room moves, departure, and lost luggage inquiries. * Correctly tag, store, retrieve, and deliver guest luggage and items (messages, packages, amenities, newspapers, etc.). * Maintain accurate logs and respond to Bell Stand calls using proper etiquette. * Keep equipment and luggage carts clean and in good condition. * Perform other related duties as assigned. *Qualification and Skills Required* * High school diploma * Experience in the same or similar role in a luxury setting preferred. * Possess a Class 5 drivers license and have a clean driver's abstract * Ability to stand/walk for prolonged periods. * Required to speak, read, and write English. * Knowledge of a second language is considered an asset. * Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 60 pounds. * Available for flexible schedule including weekend or overnight shifts. * Familiar with city, area, local attractions, and restaurants. *Visa Requirements* Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization *Schedule* * Day shift * Evening shift * Night shift * Monday to Friday, Holidays, weekends availability Job Types: Full-time, Permanent Pay: $24.50-$27.00 per hour Benefits: * Dental care * Extended health care * Life insuranc Location Vancouver , BC Work location On site Salary $ 24.50 to $ 27.00 HOUR hourly Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10232444447 Various locations Vancouver, BC