front desk agent

We are looking for a *guest-focused, professional, and highly motivated Front Desk Agent* to join our hotel team. The successful candidate will understand that the guest is our priority?from the moment they walk through the main entrance until the moment they leave. This position requires excellent customer service skills, strong computer knowledge, attention to detail, and the ability to work efficiently in a fast-paced hotel environment. *Key Responsibilities* * Welcome every guest entering through the main entrance with a friendly, professional, and positive attitude. * Provide exceptional guest service and ensure guests feel acknowledged, valued, and welcomed. * Handle check-ins, check-outs, reservations, room assignments, payments, and guest inquiries accurately. * Proactively identify and resolve guest concerns while maintaining a high level of professionalism. * Create positive guest experiences that encourage guests to leave *positive online reviews*. * Work toward achieving a minimum of *15 genuine guest reviews per month* as part of the performance expectations during the probationary period. * Maintain accurate guest and reservation information in the hotel?s property management system. * Work with *Visual Matrix or another hotel property management system (PMS)*. * Understand and effectively work with *OTAs (Online Travel Agencies)*, including managing reservations, guest communication, availability, rates, and related issues. * Have a strong understanding of *ADR (Average Daily Rate)* and how front desk activities can impact hotel revenue and performance. * Use Microsoft *Word, Excel, and Outlook/email applications* confidently. * Communicate effectively with housekeeping, maintenance, management, and other departments. * Maintain a clean, organized, and professional front desk area. * Follow hotel policies, procedures, and standards at all times. * Assist with other front-office duties as required. *Qualifications & Skills* The ideal candidate will have: * Previous hotel front desk or hospitality experience preferred. * Excellent guest-service and interpersonal skills. * Strong communication skills, both verbal and written. * *Good working knowledge of Visual Matrix or another hotel PMS.* * *Strong knowledge of OTAs and hotel reservation systems.* * *Understanding of ADR and basic hotel revenue concepts.* * Proficiency with *Microsoft Word, Excel, and Outlook/email*. * Strong attention to detail and organizational skills. * Ability to multitask and remain calm under pressure. * Professional appearance and a positive, welcoming attitude. * Ability to recognize opportunities to improve the guest experience and generate positive guest feedback. * Availability to work a flexible schedule, including weekends and holidays. *Performance Expectations During Probation* Guest satisfaction and engagement are key components of this position. During the probationary period, the Front Desk Agent is expected to demonstrate the ability to consistently deliver excellent guest service and contribute to the hotel?s online reputation. A target of *at least 15 genuine guest reviews per month* is expected, subject to the hotel?s review and guest-feedback policies. Reviews must be earned through genuine guest service and *must never be solicited through pressure, manipulation, or inappropriate practices*. *What We Are Looking For* We are looking for someone who genuinely enjoys working with people and understands that *the guest comes first*. If you are friendly, confident, technologically capable, detail-oriented, and take pride in creating memorable guest experiences, we would like to hear from you. *Apply today and become an important part of our front desk team.* Pay: $15.00-$16.00 per hour Benefits: * Company events * Flexible schedule * On-site parking * Paid time off Work Location: In person Location Edmonton , AB Work location On site Salary $ 15.00 to $ 16.00 HOUR hourly Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10232447696 Various locations Edmonton, AB