restaurant supervisor

*About Ember Steakhouse* Ember Steakhouse is Grande Prairie?s first charcoal-fired Basque grill steakhouse, opening April 2026. We?re bringing a new kind of dining experience featuring Canada PRIME cuts cooked over live charcoal, an expertly selected wine list, and show-stopping tableside experiences. Our vibe isrelaxed elegance where guests feel welcome, not stuffy. We bring high quality food, live charcoal grill, craft drinks and genuine hospitality. *We?re looking for a driven, experienced Restaurant Supervisor to help us build something exceptional from the ground up. This is a rare opportunity to shape the culture, systems, and guest experience of a brand-new restaurant from day one.* *Daily Operations* * Lead and oversee all front of house operations during service, ensuring a seamless guest experience that balances warmth with attention to detail * Manage the flow of the dining room. Coordinate reservations, seating, and table turns to maximize covers without rushing guests * Act as the primary liaison between FOH and kitchen teams, ensuring clear communication during service. * Handle guest feedback with professionalism and care, turning issues into loyalty-building moments. *Staff Management* * Recruit, hire, and train all FOH staff: servers, bartenders, hosts, and bussers. Building the team from scratch for our grand opening. * Create and manage weekly staff schedules, ensuring adequate coverage during peak periods * Conduct regular performance reviews, coaching sessions and team meetings to maintain high standards *Financial & Business* * Monitor daily sales, labour costs, and FOH expenses to meet profitability targets * Manage cash handling procedures and end-of-day reconciliation * Control FOH inventory including liquor, wine, bar supplies, and service materials * Collaborate with ownership on marketing initiatives, special events, and promotional strategies *Guest Experience & Compliance* * Be the face of Ember: build relationships with regulars and cultivate a loyal clientele * Oversee the cocktail and wine program, ensuring staff have deep product knowledge to guide guests confidently * Maintain full compliance with Alberta Health Services (AHS) food safety standards in all FOH areas * Ensure all AGLC liquor regulations are followed at all times * Uphold Ember?s standards for cleanliness, ambiance, and presentation throughout the dining room, bar, and guest areas What We?re Looking For *Required:* * Minimum 5 years of restaurant supervisory experience, with a strong track record in FOH leadership * Experience in a steakhouse dining environment where service quality and guest experience are priorities * Valid ProServe certification (or willingness to obtain before start date) * Deep knowledge of food, wine, spirits, and cocktail service * Strong leadership skills with proven ability to recruit, train, and retain high-performing teams * Financial literacy: comfortable reading P&L statements, managing budgets and controlling costs * Excellent communication and interpersonal skills * Flexibility to work evenings, weekends and holidays as required *Preferred:* * Experience with restaurant openings or launching new concepts * Familiarity with Lightspeed POS system * Experience with Jolt Management Software * First Aid certification * Food Safety certification *What We Offer* * Competitive salary based on experience * Performance bonuses tied to sales targets and guest satisfaction * Complimentary staff meals during shifts * Health benefits package * A rare opportunity to build a restaurant from the ground up * Career growth potential *Schedule* This is a full-time salaried position. Expect approximately 45?50 hours per week. Evening and weekend availability is essential, as our peak service times are Thursday through Saturday evenings. Job Types: Full-time, Permanent Pay: $21.00-$25.00 per hour Work Location: In person Location Grande Prairie , AB Work location On site Salary $ 21.00 to $ 25.00 HOUR hourly Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10227868764 Various locations Grande Prairie, AB