guest services agent - hotel

"What can I do for you?" is your mantra! We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay. WHAT YOU'LL DOCheck-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly. Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests. WHAT YOU'LL BRINGDiploma in Hospitality1 year minimum in a similar role Excellent oral and written communication skillsNatural customer service orientation with a positive attitudeAbility to handle difficult situations with professionalism and calmStrong listening skills to understand guest needs and preferencesGood computer skills and experience with OPERA PMS, an asset Additional informationThis is a full-time, permanent position.The company is HAC Qubec SECThe position is located in Saskatoon at 480 2 Avenue South, SK S7K 0L3The position is not unionized The working language is English The hourly wage for this position is $20.35 Group benefits program offered.Apply online or send your application to adion-gonthier@germainhotels.com Apply - we look forward to hearing from you! Location Saskatoon , SK Work location On site Salary $ 20.35 HOUR hourly Terms of employment Full time Starts as soon as possible Source SaskJobs #1535660 Various locations Saskatoon, SK