cloud operations manager

*About the Role* Accencis Group is looking for an experienced *Operations Manager to lead and support HEYTEA operations in Canada* as the brand continues to expand into new markets and locations. This is a hands-on, multi-unit role responsible for *people, operations, profitability, brand standards, new store openings, and sales growth* across HEYTEA locations. The Operations Manager will work closely with HEYTEA Store Managers, Accencis leadership, internal departments, and the *HEYTEA team/HQ* to ensure strong execution and consistent brand standards. *Key Responsibilities* * Oversee the operational and financial performance of assigned *HEYTEA locations*. * Coach, develop, and hold accountable Store Managers, Supervisors, and store teams. * Conduct regular store visits, operational audits, and performance reviews. * Ensure compliance with *HEYTEA brand standards, recipes, SOPs, food safety, health and safety, and regulatory requirements*. * Monitor key KPIs including sales, labour, beverage/food cost, waste, inventory, productivity, and controllable expenses. * Review store P&Ls and develop action plans to improve profitability. * Optimize labour schedules based on sales performance and business needs. * Drive sales growth through local business development, product launches, catering, delivery platforms/MOPs, promotions, and new revenue opportunities. * Identify opportunities to increase traffic, average check, product mix, and overall store performance. * Ensure appropriate staffing levels, management coverage, training, and succession planning. * Support recruitment, onboarding, training, certification, and performance management. * Lead and support *new HEYTEA store openings*, including recruitment, training, opening readiness, stress tests, Friends & Family events, and grand openings. * Ensure new locations are operationally ready before opening. * Coordinate closely with *HEYTEA HQ and brand representatives* regarding operational requirements, standards, training, products, and initiatives. * Identify operational issues and ensure corrective action plans are implemented and completed. * Work closely with Finance, Marketing, HR, Supply Chain, Projects, and other departments. * Support implementation and proper usage of POS, inventory, scheduling, delivery, and operational systems. * Provide regular performance updates, action plans, and recommendations to senior management. *Qualifications* * *5+ years* of progressive F&B, restaurant, beverage, or hospitality management experience. * Multi-unit management experience strongly preferred. * Experience managing Store Managers or General Managers. * Experience in *bubble tea, tea, coffee, QSR, or high-volume beverage operations* is strongly preferred. * Strong understanding of store P&Ls, labour management, food/beverage cost, inventory, waste, and operational controls. * New store opening experience is an asset. * Strong leadership, coaching, problem-solving, communication, and organizational skills. * Ability to manage multiple locations, openings, priorities, and projects simultaneously. * Comfortable working in a fast-paced, rapidly expanding brand environment. * *Bilingual proficiency in English and Chinese (Mandarin) is a strong asset*, particularly for communication and coordination with HEYTEA HQ and brand representatives. *Compensation & Benefits* * *Salary Range:* $68,000?$85,000 per year, based on experience. * *Annual Performance Bonus:* Up to 10%. * *Benefits:* Car Allowance, Gas Allowance, Bonus Scheme, Family Health Insurance, Paid Time-Off, and Paid Sick Leave. * Opportunities for career growth as *HEYTEA continues its expansion across Canada and new markets*. *Work Schedule & Requirements* * Full-time position working *5 days per week*, either from the Accencis office or visiting HEYTEA locations. * This is an *in-person and field-based role*. * Regular travel between HEYTEA locations is required. * Work schedules will be based on business and op Location Richmond Hill , ON Work location On site Salary $ 68,000 to $ 85,000 YEAR annually Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10226589421 Various locations Richmond Hill, ON