wellness coordinator

We are looking for a friendly, organized, and dependable Administrative Front Desk Professional to join our wellness centre team. This position plays an important role in creating a welcoming experience for our clients while supporting the day-to-day operations of the clinic. The ideal candidate is comfortable working in a busy environment, has excellent communication and multitasking skills, and takes initiative without needing constant direction. Required Experience Applicants must have: * Previous administrative or front desk experience in a healthcare, wellness, physiotherapy, chiropractic, massage therapy, or similar clinical setting * Experience using *Jane App* for scheduling, client management, invoicing, and payments * Experience processing *direct billing through insurance companies* * Knowledge of insurance portals, benefit verification, claim submission, coordination of benefits, and handling rejected claims * Strong computer, telephone, and customer-service skills Responsibilities * Greet clients warmly and professionally * Check clients in and out for appointments * Schedule, confirm, reschedule, and cancel appointments using Jane App * Answer telephone calls, emails, and general client inquiries * Create and update client profiles while maintaining confidentiality * Submit insurance claims and process direct billing * Explain insurance balances and collect amounts not covered by insurance * Process payments by debit, credit card, cash, or other approved methods * Issue receipts and assist with basic billing questions * Communicate with practitioners regarding scheduling or client concerns * Maintain accurate appointment, payment, and insurance information * Complete general office and administrative duties, including filing, scanning, data entry, and document preparation * Monitor office and clinic inventory and advise management when supplies need to be reordered * Receive, organize, and put away supply orders * Complete clinic laundry, including washing, drying, folding, and restocking linens * Perform light cleaning and help keep the reception area, treatment spaces, staff areas, and washrooms clean and organized * Restock treatment rooms and common areas as needed * Support practitioners and other team members with daily clinic operations * Follow privacy, confidentiality, safety, and clinic policies * Assist with opening and closing duties * Take initiative to identify and complete tasks during quieter periods Qualifications and Skills * Professional, friendly, and confident when communicating with clients * Excellent organizational and time-management skills * Strong attention to detail, particularly when processing insurance claims and payments * Able to multitask and prioritize in a busy clinic environment * Dependable, punctual, and able to work both independently and as part of a team * Comfortable handling sensitive and confidential information * Calm and solution-focused when dealing with scheduling issues, insurance complications, or upset clients * Willing to assist wherever needed and contribute to a positive workplace * Able to complete light cleaning, laundry, stocking, and other physical tasks associated with clinic operations To apply, please submit your résumé along with a brief cover letter outlining your experience with *Jane App and direct insurance billing*. Only applicants with the required experience will be considered. Pay: $20.00-$24.00 per hour Benefits: * Dental care * Disability insurance * Extended health care * Flexible schedule * Life insurance * On-site parking Experience: * Wellness Centre: 1 year (required) Work Location: In person Location Calgary , AB Work location On site Salary $ 20.00 to $ 24.00 HOUR hourly Terms of employment Full time Starts as soon as possible vacancies 1 vacancy Source indeed.com #10228866705 Various locations Calgary, AB