user support technician

Education: College/CEGEP. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Supervision: 3-4 people. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Physically demanding. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sound discrimination. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Experience: 1 year to less than 2 years. Employment terms options: Morning. Day. Overtime available. Location 1100 South Service Road West Oakville , ON L6L 5T7 Work location On site Salary $ 36.92 HOUR hourly / 30 to 40 hours per week Terms of employment Permanent employment Full time Morning, Day, Overtime available Starts as soon as possible vacancies 1 vacancy Source Job Bank #3643274 Various locations 1100 South Service Road West