manager, food services

Hospitality LeaderRestaurant Vision: Serve great food and care while supporting our community.Role Vision: To lead others in the Front of House to pursue operational excellence to achieve our mission while embodying the core values. Job Summary Hospitality Leader is responsible for day-to-day task management of the Front of House. They are leading the team to serve guests with genuine hospitality as well as fast and accurate service. They are to ensure that all guests are shown care and that they can resolve any guest dissatisfaction effectively. They are also to ensure the Front of House is kept organized, clean and safe for all Team Members to work to their best performance.Hospitality Leader must have a growth mindset, enthusiasm, a positive attitude, and proactive. Hospitality Leader is expected to act as role models for the team, lead groups of people, and help to alleviate pressure from others on duty. Hospitality Leaders are expected to demonstrate exceptional character.In addition to these qualities, Hospitality Leader must provide constructive and positive feedback to all. To excel in this position, you must enthusiastically and passionately lead by example as you help to develop a strong team with a high standard of excellence. Primary Duties and Responsibilities may include:· Serve in an operational role in the Front of House· Lead the Kitchen team each shift with a game plan and shift forecasts· Manage Team Member performance and staffing needs· Ensure that Team Members follow recipes and read tickets to accurately prepare all orders· Ensure that Team Members are extremely accurate with weights and measurements for all recipe items· Ensure that Team Members work at a pace to maintain restaurant's established speed of service guidelines· Ensure that cashiers follow cash handling procedures at all times· Execute proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures· Ensure that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness· Communicate employee performance and policy/procedure violations to management for appropriate handling· Strictly adhere to all Company policies and procedures· Manage day-to-day responsibilities such as cash management, food safety and quality audits· Be responsive and aware of surroundings and communication updates· Ability to hold people accountable for fulfilling their role properly· Proactively seek out things that need to be done· Effectively train and develop Team Members and Trainers· Maintain store cleanliness and organization including both inside and out of the store and quality control· Set and communicate goals and metrics to succeed (guest satisfaction scores, food waste, etc.)· Engage and resolve customer complaints through genuine hospitalityPerform physical activities such as lifting (up to 50 lbs.), balancing, bending, standing for long periods of time, walking, handling materials, boxes, equipment, pots, pans, and na Location Orillia , ON Work location On site Salary $ 18.50 to $ 19.50 HOUR hourly Terms of employment Permanent employment Full time Starts as soon as possible Source CareerBeacon #2495898 Various locations Orillia, ON