Senior MEAL Associate (AAP)

Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates. Organizational Context and Scope Under direct supervision of the Senior National MEAL Officer, the incumbent will be responsible for facilitating the development and implementation of the mission’s AAP plans, overseeing the complaints and feedback mechanism, conducting capacity building activities related to AAP, as well as monitoring visits to assess the roll-out of AAP processes and reporting on AAP findings and metrics, ensuring the availability of such data for informing programming decisions. The position will also be responsible for planning, coordinating, implementing and reporting project-level monitoring, reporting, risk management and learning activities by producing high-quality monitoring evidence, supporting adaptive programme management and ensuring timely delivery of MEAL services across assigned projects. Responsibilities and Accountabilities Support the development of an AAP plan and strategy for the IOM Mission. To this end, conduct a rapid assessment of current AAP practices throughout the program cycle to measure the impact on operations and strengthen where necessary. Support the strengthening of feedback and complaint mechanisms within IOM operations and programs and periodically analyze the input collected to determine trends in community perspectives and priority issues. Lead the planning, implementation, operation and continuous improvement of the Mission's AAP and Community Feedback Mechanism (CFM), ensuring that community perspectives are systematically captured through multiple channels including the hotline, analysed, responded to and integrated into project monitoring, risk management, reporting, organizational learning and programme adaptation. Manage and oversee the CFM Contact Centre and Case Management Platform operations (Hotline [Voice Calls], Telegram Bot, Web Widget / Web Form, SMS, e-mail etc.) and team of enumerators. In coordination with technical and sectoral experts, support needs assessment, planning, monitoring, and evaluation processes with activities that encourage the participation of the affected population. Conduct information and communication needs assessments of affected populations in the area of intervention and implementation of IOM's response. Promote two-way communication with refugee and migrant communities and provide information on IOM activities and engagements. Plan and organize AAP training activities for all IOM staff and partners. Coordinate initiatives and activities with PSEA focal points, gender, communication, and other relevant areas. Document context-specific AAP good practices in IOM programs and, in collaboration with partners, for inter-agency initiatives. Support and guide field teams in setting up and implementation of accountability initiatives and management of feedback and accountability mechanisms at field level. Regularly undertake field monitoring visits and supervise team members (data collectors). Submit weekly and monthly reports to the Senior National MEAL Officer on achievements and challenges related to monitoring and evaluation activities. Produce monthly and quarterly AAP reports to be shared with relevant staff to provide information on trends in feedback and request received and inform programming. Plan, coordinate, implement and report project-level monitoring, reporting, risk management and learning activities by producing high-quality monitoring evidence, supporting adaptive programme management and ensuring timely delivery of MEAL services across assigned projects. Any other tasks as may be assigned. Required Qualifications and Experience Education: University degree in Social Sciences, Statistics or Development Studies or a related field from an accredited academic institution with four years of relevant professional experience; or Completed High School degree from an accredited academic institution with six years of relevant professional experience. Experience: Proven strong social commitment and demonstrated ability to work in multicultural and multidisciplinary environments. At least four years of demonstrated experience in monitoring and reporting in emergency conflict contexts using quantitative and qualitative methodologies At least four years of demonstrated experience in Microsoft Office programmes and feedback collection software skills (e.g. Word, Excel, Kobo, MS Forms, and Power Point). At least two years of professional experience in monitoring and evaluation workstreams involving participatory feedback collection, qualitative and quantitative engagements (e.g. focus groups, interviews, household visits, surveys etc.), community participation, citizen participation, accountability, behavior change and intercultural dialogue. At least two years of demonstrated experience in knowledge of different communication channels (e.g. social media networks, local intermediaries, telephone, websites, face-to-face communication, IC materials). At least two years of previous experience working with an International Organization, UN agencies or NGOs. At least four years of proven relevant experience in Türkiye or comparable contexts in the Region. Willingness to travel up to 30% of the time. Languages: Fluency in English and Arabic is required. Working knowledge of Turkish is required. Values - all IOM staff members must abide by and demonstrate these three values: Inclusion and respect for diversity: Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences. Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations. Promotes the benefits of diversity; values diverse points of view and demonstrates this in daily work and decision making. Challenges prejudice, biases and intolerance in the workplace. Integrity and transparency: Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules. Delivers on commitments; manages the organization’s resources reliably and sustainably. Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate. Maintains impartiality and takes prompt action in cases of unprofessional or unethical behavior. Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns. Professionalism: Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills. Seeks to raise profes