Senior Case Management Associate

Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates. Organizational Context and Scope IOM Ireland has been operating in Ireland since 2001, currently in following areas of migration management: Assisted Voluntary Return and Reintegration, Resettlement, Family Reunification, Counter-Trafficking, Protection, Integration Support to Beneficiaries of Temporary Protection, Integrated Immigration Governance and Mental Health and Psychosocial Support (MHPSS). IOM provides mental health and psychosocial support to international protection seekers residing in the Citywest accommodation facility with the aim to improve their psychosocial well-being and to strengthen their overall resilience. Under the overall supervision of the Chief of Mission in Ireland, the Head of MHPSS Unit and the direct supervision of the Senior MHPSS and Case Management Associate, the incumbent will support the implementation of project activities, supervise the work of the caseworkers in the Citywest accommodation Centre for international protection applicants in Ireland, supervise the work of Infoline Assistants related to MHPSS services, and coordinate on-site activities with stakeholders. Support the coordination of daily operations and services provided to the residents by the IOM case workers helping the team follow relevant standards. Supervise the caseworkers’ team in the implementation of their activities, supporting equitable allocation of tasks within the team, and providing guidance to community focal points and volunteers, as well as helping with the use of allocated resources. Collaborate with the Senior MHPSS Associate and the Senior Mental Health Nurse to support the organization and facilitation of MHPSS needs assessments, surveys and research, with the caseworkers’ team providing assistance, to help promote access to community-based psychosocial and protection services. Support the coordination of basic vulnerability screening activities carried out by the caseworkers’ team and assist in aligning these with IOM and IPAS standards. Support the identification of training needs and resources of the team and volunteers and report them to the Senior MHPSS and Case Management Associate. Prepare weekly updates on trends and challenges and highlight practical solutions implemented during the reporting period. Escalate any sensitive issues following the appropriate referral pathways and provide weekly analysis of complaints and feedback received from residents. Assist in providing the caseworks’ team with the tools and updated information materials needed to carry out their work. Maintain contact with agencies to support the coordination of information sessions and outreach activities for the residents. Support directing residents to available services in line with established guidance. Maintain established coordination and partnerships with civil society organizations, including local NGOs, faith-based organizations, as they relate to the work of the team. Keep abreast of policies, standards and best practices affecting international protection applicants in Ireland and share updates with the team. Apply established referral pathways when incidents affecting residents are reported. Assist the project with the monitoring, evaluation and reporting tasks. Perform such other duties, as may be assigned. Required Qualifications and Experience Education High school diploma with six years of relevant experience; or, Bachelor’s degree and accreditation in Social Work from an accredited academic institution with at least four years of relevant experience. Accredited Universities are those listed in the UNESCO World Higher Education Database. Experience Experience supporting case management or assistance programmes for migrants. Experience supporting social work and vulnerability assessment activities. Experience providing direct assistance to migrants and/or refugees preferred. Knowledge and experience working with State agencies and non-governmental organisations in Ireland preferred. Understanding of international standards, best practices, issues related to displacement and integration. Previous work experience or training on mental health and psychosocial support to migrants is an asset. Experience in working in a multi-cultural environment is an advantage. Previous experience with international organizations, NGOs, EU Agencies and/or Irish law enforcements or Government’s Departments would be an asset. Skills Strong interpersonal skills, including empathy and emotional resilience. Intercultural competence and effective communication skills. Strong organizational, facilitation, communication, writing and presentations skills. Computer literacy in standard software applications (MS Office, etc). Ability to work collaboratively within a multidisciplinary and multicultural team. Strong organizational, facilitation, communication, writing and presentations skills. Computer literacy in standard software applications (MS Office, etc). Languages All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English is required (oral and written). Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Required Competencies IOM’s competency framework can be found at this link . Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators Level 2 Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achie