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Why work with us? We are a fast-growing company that is revolutionizing the world of SaaS platform and data in Latin America! CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on. It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that help our clients make better informed decisions. We are innovative, agile, and inspired by SaaS solutions and data – and we are looking for people that share those values to join our mission to build stronger businesses! About Us Dunsguide, by CIAL Dun & Bradstreet, is transforming how Latin American businesses discover and evaluate potential partners. As the region's leading platform for customer prospecting and supplier discovery, we help companies make smarter, data-driven decisions about their business relationships. We're growing rapidly and expanding our suite of solutions that combine deep business intelligence with modern, intuitive tools. Sobre a posição Atuar como Nível 1 de resolução da engenharia: receber os incidentes vindos da área de suporte, fazer a triagem, classificar prioridade e SLA, e encaminhar aos times responsáveis (Nível 2). Buscamos um perfil forte de suporte, com boa comunicação e organização, e uma base de programação suficiente para entender o problema técnico, ler logs e rotear corretamente — não é uma vaga de desenvolvimento. Responsabilidades Receber, registrar e triar incidentes reportados pela área de suporte. Classificar prioridade e SLA de cada incidente e encaminhar ao time de Nível 2 correto. Acompanhar os incidentes até a resolução, garantindo o cumprimento dos SLAs. Comunicar-se com os times técnicos e com o suporte, mantendo o status atualizado. Documentar padrões e recorrências para melhoria contínua. Requisitos obrigatórios Experiência em suporte técnico / service desk. Excelente comunicação e organização; capacidade de trabalhar com múltiplos incidentes em paralelo. Experiência básica de programação — suficiente para entender o problema, ler logs e mensagens de erro, e escrever consultas simples. Atenção a prazos e disciplina no cumprimento de SLAs. Inglês avançado Diferenciais Espanhol (atendimento aos mercados MX · PE · AR). Experiência com ferramentas de gestão de incidentes / tickets (ex.: Linear). Noções de produtos de crédito ou dados B2B. CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Originally posted on Himalayas
Here's where they are and how to stand out in your applications.
19.149Jobs
10.110BR
2%EN
Brazil alone has 10,110 of them. Colombia has 4,664. If you're job hunting in Latin America, the analista role is everywhere—which means competition is real. But scale cuts both ways: more jobs means more chances to find the right fit.
Before you apply, map the geography. The top five countries by volume are BR, CO, CL, PE, and AR. Check whether the role you want exists in your region or whether you need to look across borders. Some positions may offer remote work; others won't say until you ask.
When you interview, expect questions about your process. Hiring managers for analista roles almost always ask: 'Walk me through how you'd approach a problem you've never seen before.' They want to hear your method, not just your answer. Show them you think systematically, that you ask clarifying questions, and that you break complex work into steps.
The employers posting most are COMPUTRABAJO, Confidencial, LEADERSEARCH SAS, and MAGNETO GLOBAL S.A.S. Research these companies before you apply. Understand their hiring patterns and what they value in candidates.