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Performs 1st level support for network related initiatiives/activities and provides necessary infrastructure requirements and/or support and fault isolation of network-related incidents Provides escalation of network-related issues to 2nd level support and Authorized Service Providers Provide on-site support during Network Preventive Maintenance schedules in all Offices; Facilitate the management and monitoring of network-related service requests and incidents or Assists in managing and monitoring of IT-related Incidents and IT Service Requests ; Facilitate the management and monitoring of network availability and service performance. Generates ad hoc and periodic network operational reports including Power BI interactive reports Graduate of any Bachelor's degree With at least 2 years of experience in the related field Willing to be assigned in our client's regional offices (Assignment is usually 1-2 weeks) With hands-on experience in using ITSM tools Willing to be hired on a project-based role until May 2029.