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1. CRM & Commercial Systems Manage daily administration of CRM (Zoho CRM) and other commercial tools. Configure users, workflows, fields, pipelines, and system settings. Monitor CRM data quality, duplication, and completeness. Support system implementation, testing, and user onboarding. Coordinate with Product or vendors regarding system issues and enhancements. 2. Reporting & Dashboard Build and maintain commercial dashboards for Management. Prepare weekly, monthly, and quarterly performance reports. Monitor KPIs such as Pipeline, Win Rate, Revenue, Renewal, Conversion Rate, CAC, NRR, and Sales Funnel. Ensure data accuracy before reports are shared with leadership. 3. Data & Analysis Analyze commercial performance and identify trends or anomalies. Support forecasting and commercial planning with data insights. Produce ad-hoc analysis requested by management. Maintain commercial trackers and reporting templates. 4. Commercial Administration Maintain commercial documentation and operational SOPs. Support incentive, commission, and performance tracking. Coordinate data requests across BD, CS, Marketing, Finance, and Product. Ensure operational documentation is updated and organized. 5. Process Improvement & Automation Identify manual processes that can be automated. Improve operational efficiency through workflow optimization. Support implementation of new commercial tools and integrations. Recommend process improvements based on data and business needs. Education - Bachelor's degree in Business, Information Systems, Industrial Engineering, Management, Statistics, or a related field. Experience - Fresh graduates are welcome. - Up to 2 years of experience in Operations, Sales Support, Business Analyst, CRM Administration, Data Analyst, or similar roles is preferred. Technical Skills - Proficient in Microsoft Excel / Google Sheets (Pivot Tables, Lookup, basic formulas). - Comfortable working with CRM systems (Zoho CRM, HubSpot, Salesforce, etc.). - Familiarity with dashboards and reporting tools (Google Looker Studio, Power BI, Zoho Analytics, or similar) is a plus. - Strong attention to detail in data management. Soft Skills - Strong analytical and problem-solving skills. - Detail-oriented and highly organized. - Good communication and coordination skills. - Fast learner with curiosity about business systems and technology. - Able to manage multiple priorities and meet deadlines.