IT Support & Operations

Key Responsibilities: Provide technical support and troubleshooting for hardware, software, network, and system-related issues. Manage and maintain computers, peripherals, applications, user accounts, and IT equipment. Monitor IT systems and assist in maintaining network reliability, security, and performance. Set up and configure workstations, software, printers, and other IT devices. Assist users with technical concerns and guide IT best practices. Perform routine system maintenance, updates, backups, and documentation. Support IT security measures, access controls, and data protection practices. Utilize AI tools to automate tasks, improve workflows, analyze information, and increase operational efficiency. Explore and recommend AI-powered solutions that can support business and IT processes. Assist with the integration and adoption of new technologies within the organization. Maintain accurate IT documentation, inventories, procedures, and technical records. Coordinate with vendors and service providers for IT-related products, services, and technical issues. Provide general IT support across departments and ensure business operations remain technically supported. Qualifications: 1-2 years in IT support, helpdesk, or systems administration (SME or fast-paced company experience a plus). Strong troubleshooting across Windows and macOS, common office software, and basic networking. Comfort working independently and prioritizing when several things break at once. A service mindset — patient, approachable, and able to explain fixes to non-technical colleagues. Bonus: familiarity with Google Workspace/Microsoft 365 admin/Oracle, basic cybersecurity, or e-commerce/retail tech environments.