Community Associate | Guest Relations, Receptionist

We are looking for a Community Associate to be the front-of-house ambassador of Prosmash. This role is responsible for delivering a warm, energetic, and professional first impression while ensuring smooth daily operations at the reception area. You will handle member check-ins, bookings, inquiries, and basic sales support, while helping create a welcoming community environment where members feel recognized, supported, and excited to return. This role is ideal for someone who is friendly, organized, service-oriented, and enjoys working in an active, people-focused environment. Front Desk & Member Experience Greet all members and guests warmly and professionally Handle member check-ins, court bookings, and walk-in inquiries Manage daily attendance logs and booking schedules Assist new members with onboarding and basic facility orientation Respond to basic questions about programs, schedules, and promotions Ensure reception area is clean, organized, and presentable at all times Sales & Booking Support Assist in promoting club programs, classes, events, and memberships Upsell packages, merchandise, and coaching sessions when applicable Handle payment collection and issue official receipts Support promotions, referral programs, and event registrations Administrative & Operations Support Maintain accurate records of bookings, payments, and member information Coordinate with coaches and operations staff regarding schedules Report incidents, member feedback, and facility concerns to management Assist with inventory tracking for merchandise and supplies Support basic reporting (daily sales, attendance, incident logs) Community & Events Support Help facilitate tournaments, leagues, and social events Assist with event registrations and crowd flow during busy periods Encourage positive community interactions among members Support social media content capture when needed (photos, short videos) College level or graduate of any business, hospitality, sports, or related course preferred With at least 1 year experience in reception, customer service, hospitality, gym, or club environment (fresh grads with strong people skills may be considered) Excellent communication and interpersonal skills Friendly, confident, and professional demeanor Organized and detail-oriented Comfortable using basic computer systems, POS, and booking software Willing to work flexible shifts, weekends, and holidays Good-to-haves Interest in sports, fitness, or wellness Experience in gym, sports club, hotel, or coworking front desk Sales-oriented mindset and comfortable offering promotions Social media savvy for basic content support