IT Business Analyst

Handle user requests by gathering, analyzing, and documenting detailed business and user requirements. Translate business requirements into system and functional specifications, and coordinate with programmers/developers to ensure proper implementation. Prepare Business Requirements Documents (BRD), Functional Specification Documents (FSD), UAT plans, scenarios, and test cases, as well as assist users throughout the UAT, training, and deployment preparation processes. Identify and analyze application/system issues and evaluate existing processes to provide appropriate recommendations for improvement. Provide troubleshooting and production support, and coordinate with technical teams to ensure timely and effective issue resolution. Ensure proper system implementation and operational readiness by providing training, guidelines, and support to end users. Collaborate closely with business users, developers, QA, project managers, and relevant stakeholders. Utilize AI-powered tools to support requirements analysis, documentation, research, data analysis, process mapping, test case creation, and overall productivity enhancement. Bachelor's degree (S1) in Informatics Engineering, Information Systems, Computer Science, Computer Engineering, Telecommunications Engineering, or a related field. Minimum 2 years of experience as an IT Business Analyst or in a similar role. Strong understanding of SDLC, BRD, FSD, UAT, Agile/Scrum methodologies, as well as business and system analysis. Knowledge or hands-on experience with PHP, Java, SQL Server, Business Intelligence (BI), and VAS/Telecommunications systems. Strong analytical and problem-solving skills, with the ability to translate business requirements into appropriate technical solutions. Excellent communication and interpersonal skills, with the ability to effectively collaborate with both business and technical stakeholders. Good command of English, both written and spoken. Familiarity with AI-powered tools such as ChatGPT, Microsoft Copilot, Gemini, or other AI tools to support daily work. Ability to quickly adapt to new technologies, systems, and digital tools. Experience in the IT, digital business, or telecommunications/VAS industry is a plus.