Business Analyst

Conduct in depth analysis of business requirements, getting to the root cause behind what clients are asking for Translate those needs into clear functional specs that Product and Engineering can act on Run gap analysis between requirements and existing product capabilities Build business cases and cost-benefit/ROI analyses for proposed solutions or customizations Analyze operational data to surface insights that strengthen solution recommendations Support on complex, data-heavy cases that need deeper analytical work Maintain clean, standardized requirement documentation as the link between Sales, Product, and Engineering Feed data-driven input into product roadmap prioritization Minimum Bachelor's in Information Systems, Management, Statistics, or related field Experience 3+ years as a Business Analyst / System Analyst, ideally from a SaaS, tech company Strong analytical thinking, able to turn data into insight and recommendations, not just summarize it Proficient in SQL and advanced Excel/Google Sheets (required) Familiarity with BI tools (Power BI/Tableau/Looker) is a plus Skilled at writing clear BRDs/FRDs/user stories Sharp, critical questioning to uncover clients' real needs behind stated requests Clear communication with both technical and non-technical stakeholders Comfortable working cross-functionally, bridging Sales, Product, and Engineering Detail-oriented while still able to see the bigger business impact