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Verify, process, and record financial transactions and operational requests accurately and within agreed service levels Maintain accurate records, reports, and supporting documentation while ensuring data integrity Investigate discrepancies , resolve exceptions, and follow up on outstanding items with relevant stakeholders Respond to internal and external enquiries professionally and within established turnaround times Collaborate with cross-functional teams to support daily finance and operational activities Perform reconciliation and administrative tasks to ensure operational accuracy and compliance Support ad hoc back-office activities and continuous process improvement initiatives Contribute to achieving team productivity, quality, and service performance targets Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field Confident in written and spoken English , with the ability to communicate professionally with overseas clients and stakeholders. Willing to work on a rotating roster, including overnight shifts, weekends, and public holidays Willing to be based in BSD and/or Jakarta Strong attention to detail with the ability to manage high volumes of work accurately Good analytical and problem-solving skills Excellent communication skills and the ability to c ollaborate with multiple stakeholders Experience in finance, accounting, business operations, or shared services through full-time work, internships, or relevant academic projects Experience in processing high volumes of transactions or operational tasks Familiarity with ERP systems , financial systems , or business operation platforms Experience working in a BPO, shared services , or multinational environment