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Provide courteous, prompt, and solution-oriented support via email, chat, phone, or remote assistance. Log, document, and track all customer interactions in the ticketing system. Diagnose, troubleshoot, and resolve technical or functional product issues. Escalate and coordinate bugs, system issues, and enhancement requests to appropriate teams with clear descriptions and supporting documentation. Test and validate fixes or updates before confirming ticket closure. Identify after-sales opportunities, such as add-ons or modules that may benefit customers. Contribute to knowledge base articles, guides, and documentation. Maintain accurate documentation, tagging, and categorization of tickets. Communicate clearly with customers and internal teams in fast-paced environments. Support reporting, status updates, and team improvement initiatives. Perform any duties as required by the company. Open to fresh graduates and cadidates with up to 2 years of experience in software support, preferably in business solutions (e.g., accounting systems, ERP, or SaaS platforms) Thinks logically and approaches problems with a critical, analytical mindset Demonstrates discipline and stays organized to deliver high-quality work on time Manages multiple priorities, takes initiative, and follows through with minimal supervision Embraces a growth mindset—eager to learn, improve, and support others' growth Takes proactive steps and thrives in a fast-paced, team-oriented support environment